For many months, I had a clear color image of everything in front my house at night, with or without motion. I have been waiting, hoping that Ring would see the mistake they made and resolve it. Covering up the infrared lights helped. When the night vision enables, the IR emitters, in addiition to my porch light, washes out and blurs the captured image dramatically reducing  the value of this video doorbell. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When night vision turns itself on, whatever is closest to the doorbell looks white (regardless of its true color), and everything else is black with a few dots here and there from houses with their lights on. We are not asking for a feature. Re: Disable night vision on Ring Pro video doorbell, Disable night vision on Ring Pro video doorbell. We are always working to add to and improve our neighbor experience, and will be sure to update the Community with anything new we hear from our teams! They tried to tell me to turn my porch light off – which police departments do not recommend because it is well known that criminals prefer to work in the dark. The red bricks weren't dazzling white anymore and the rest of the video became visible again, but it was still more dull than it had been before. An update from the original Ring Video Doorbell, enjoy improved motion detection, privacy zones and audio privacy, and crisper night vision. Seriosuly Marley, but that response beggars belief. That's only 810 lumens all together. How hard can it be for Ring to add a switch disabling the IR-mode, that is completely useless (or better: a hindrance) in a well-lit street?

I contacted Ring's customer support, talked with them for many hours, most of which was with a superviser. I suspect not. Our Ring doorbells are not operating as advertised. We know why. Clean fixtures and install brighter light bulbs. 1080p HD video doorbell with enhanced features that let you see, hear, and speak to anyone from your phone, tablet, or PC. I have attached screen grabs of the doorbell videos to show the changes (4 screen grabs combined into two files due to the attachment limit): I purchased and installed my Ring Pro video doorbell last Summer. Any obstructions in view of the lens might affect focal point, field of view, and adjustment. Then the videos became very dark. The next step the Ring supervisor said he'd do is send me a replacement doorbell. Do we know when the next major release will be ready?? The close object is set to extreme white (regardless of its true color) and the midtones are set extremely dark. I installed my Ring Video Doorbell Pro last November and had great night time videos for months. It colorizes some light sources like lamp posts and windows, but doesn't help to see any objects because it is in IR-mode. This is such a simple solution and is actually the opposite of what Ring had suggested to me. I also did the flashlight trick someone else suggested in this thread. Sometime since then, Ring changed the algorithm for when the night vision enables. Thanks, I was going to try that and was hoping someone had already tried it! Click here for the European English version of the manual. Do you have a beta program? https://share.ring.com/ee2b6182-d5f7-460b-96d9-8c9229109aee.mp4. I also cleaned the porch light's glass fixture. Plus, 5000K light bulbs appear brighter than 2700K (due to the yellow shade of 2700K).

I increased the amount of light coming from my porch light which is now bright enough to prevent the night vision from turning on. While I prefer that RIng return to the older algorithm for enabling the night vision, providing an option to diable the night vision  is not only a good compromise but a great way to broaden the applications of these video doorbells. I totally agree; the night vision colorization is a useless feature! And I question whether it can be fixed with a firmware upgrade.

The red bricks close by looked brilliant white while everything else was black or darn near black. I have a decent video again where I can see all the way to the street and beyond. I couldn't see anything. !56 People so far have requested this feature:   https://community.ring.com/t5/Feature-Request-Board/Option-to-turn-off-Night-Vision-on-Ring-Cameras/...Please anyone else posting to this forum thread add your vote to this feature request.

I switched them to LED bulbs rated at 5000K and 400 lumens.

The company has since heard their consumers and developed new

As every entry way is unique, we like to provide various solutions for neighbors to obtain what they are looking for.

We take your feedback very seriously and have shared it with our teams, and continue to share it. I'm getting the very same problem as everyone else here. It is a design flaw. But for some reason, Ring refuses to address the problem. They are defective. The problem is in the design of these doorbells. No more night vision! I found a solution! It was, in fact, the very opposite to the solution. So not only was Ring's suggestions unhelpful and unsafe, but it was dead wrong. Ring shows their doorbell being able to capture useable video at night, and that's not what's happening. "we recommend checking out one of our Security Cams". "We like to provide various solutions for neighbours to optain what they are looking for", Eh no you don't we just want the ability to turn off the night light ! And bingo! This is not how night vision is supposed to work. It's not a want, as one of the managers claimed. Our devices feature night vision adjustment which should help in most environments. In the last 2 days, I've talked with Ring's customer service for several hours, with the last few hours talking with a supervisor. Click here for the North American English version of the manual. I have not changed my front porch light bulb during any of this time. Can anyone tell me if it's possible for a physical reason why Ring cannot add the ability to turn off night vision, even with a firmware upgrade? If it worked right, we wouldn't have this problem. What is suppossed to happen when the company you purchased a perfectly good solution from changes the product through an update making the solution useless?

That's now 1200 lumens total which is 150% of what I had before. We want night vision turned off because it's broken. When I shined the light at the doorbell, I could hear an audible click as the night vision shut off. I purchased and installed my Ring Pro video doorbell last Summer. To find the user manual for your Ring Video Doorbell Pro in your language, select it in the list below. I have waited patiently for Ring to resolve this issue but seeing that RIng has been ignoring this issue , even with the attention it is garnering in this community, I too believe it is time to look at competing products. Again why on earth would one consider purchasing another cam when the one we have already does not work as advertised. For example, could they have put it on a separate chip that cannot be controlled by a firmware upgrade? Sometime since then, Ring changed the algorithm for when the night vision enables. It's silly to say it can't be done when you can turn the lights on a spotlight camera, then turn it off and it takes a couple of seconds for the IR to turn on and during that two seconds you have a great usable view that disappears. For many months, I had a clear color image of everything in front my house at night, with or without motion. almost black. He turned off the color vision – which we all know is a setting in the Ring app. 1080p HD video doorbell with enhanced features that let you see, hear, and speak to anyone from your phone, tablet, or PC. And, to my opinion, IR is fairly useless in general because the IR LED's are too weak to enlighten anything beyond three feet distance. For well lit areas, the color night vision feature will help to brighten or add hue to the picture. He's a nice person, but he has no knowledge of how Ring doorbells work.

Hi neighbors!

I'm trying to figure out why Ring has not corrected this yet. I got the standard blurbs we see here which clearly indicated that they had no idea what was happening. His latest suggestion was to turn the infrared lights to the lowest setting, something he says that he can do, but neither I nor the regular customer service reps could do. If you want to turn off your night vision, brighten the lighting around the doorbell.

The result is an image with a glaringly white object and everything else black or nearly black. The night vision is mistakingly using the closest object to set the lighting levels. But when I removed the light, I got 1-2 seconds of video and then click, the night vision turned itself back on which destroyed my video. And I suspect Ring knows this which is why they have not addressed this problem. My videos are back to what they were when I first installed the doorbell without the need to cover the infrared lights with tape. My porch light uses 3 bulbs. Low light adjustment for any lens is often dependent upon the lighting in the area. And if I'm right, it means that Ring has knowingly and intentionally left us hanging with defective devices. It's a BUG FIX!

I was using LED bulbs rated at 2700K and 270 lumens. We know what would fix it. I'm amazed that it's taking this long for what appears to be a simple binary switch.

And that's when it hit me. Even though as noted before it's really a bug fix not a feature request ! And, of course, the instant I removed the tape covering the infrared lights, the video went black again. Ring products are designed for easy setup and use. I regained video when I put the tape back on. Yes, Ring should not make this necessary, but they do, and at least there is a work-around. But as soon as I cover the infrared lights, bingo!

Time for a clalss action lawsuit against ring eh?????? How else can they explain not fixing this defect in a year? I'll add my vote. "I recommend looking into our wedge or corner kits on our accessories page", This is almost hilarious, you want people to spend more money on something that is quite expensive for what it provides which simply does not work. I'll take it with the very slim hope that the night vision setting is less sensitive on the replacement doorbell and won't turn itself on at night – but I'm not holding my breath. If darkness turned the night vision on, then brightness should turn it off. Just take that intermediate step as an option. The effect? An update from the original Ring Video Doorbell, enjoy improved motion detection, privacy zones and audio privacy, and crisper night vision. Covering your entry way is a great start at obtaining a true "Ring of security", but if you are looking to cover beyond certain obstructions we recommend checking out one of our Security Cams as well! For scenarios like these, I recommend looking into our wedge or corner kits on our accessories page, if settings have not helped.



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