In the hospitality industry, the welcome is an essential part of making your guests feel at home. Leverage your tools in one unified platform. Make sure to be cordial no matter how busy you are, and to let people know how long they will need to wait before you can help them. 0000002232 00000 n For tips on how to show products to customers and how to say goodbye, read on! Stand tall, smile, and approach them briskly. At the very least, tell her you will be with her shortly. . You have a table booked for (Number of guests). How to Serve Different Types Of Wine Ultimate Guide, Waiter Training Guide : Learn F & B Service A to Z. Therefore, when using the 10/4 rule, its best for the doorman to make eye contact at ten feet and greet the guest with a smile when they are within four feet, all while demonstrating appropriate body language. With over three decades of experience, she specializes in empowering corporate professionals to raise their personal image to meet the value of their brand. This article was co-authored by Sheila A. Anderson. So according to the guests preference, allow seat in smoking or non-smoking areas. If you have such arrangement then politely ask guest about it. While helping lady guest to be seated (if applicable) stand behind the chair, push with two hands on the chair shoulder and keep the right toe at the base of the chair so that guest can seat comfortably. Just imagine, you are a guest in a restaurant and you have entered into a fine dining restaurant but no one is approached to you and leading to seat as well. Horrible, isnt it? Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. At this stage the hostess or host or greeter should leave the table at this stage and return to the reception desk to welcome and continue seating procedure for other guests. However, if a guest is simply passing by the reception desk, its appropriate for the receptionist to greet them kindly without asking any questions. and greet them with a. smile and mention their name and position. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","bigUrl":"\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"