. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. The cruise is still showing in. Responses may take 7 to 10 business days. Multiple FCCs may be applied per guest within the same reservation. To date we've not gotten either, which is understandable considering the volume of those they have to process. 6|fcj&Dz0Q3VkK;6g`S?T Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Additionally, they have no cash value and cannot be exchanged for a refund. Feb 13 Millie cruise out of Hong Kong - Received the 50%. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Powered by Invision Community. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Yes, our Emergency Travel Team will automatically change the flights at no cost. We canc March 11 for our April cruise. What did the Cruise with Confidence program offer? %PDF-1.7 Sailings of a different length than the original voyage will be prorated. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. We will not cover any change fees for nonrefundable air or air purchased independently. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. We talked to Celebrity on Sunday. Celebrity cancelled our 3/27/20 cruise on 3/13/20. I know things happen but it seems like a lot of cancelled cruises. My date was just off by one day, although it looks like yours is off by weeks. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Crystal Cruises: Up to 90 days. Contact the cruise line immediately, as well as any travel. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. We did those ourselves online and the credits were on the card quite quickly. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. You will be able to leave a comment after signing in, By https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Started August 27, 2021, By Exceptions are any cruise booked under special non-refundable terms. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Please reference the chart below. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. Those will be credited back to your credit. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. 0:43. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Inside those dates, cancellation fees will apply according to the timeframes found below. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. I used the form even though I booked through a TA. Captain's Club members may call (844)418-6824. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? My clients are uncertain about confirming the booking. I'm sailing on the Equinox in May. CC Help Jenn Q. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Refunds will be processed to the original form of payment. My results were exactly the same. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Matching offers you missed out on will be added to your onboard account. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Which bookings are eligible for the Best Price Guarantee? You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Sailings of a different length than the original voyage will be prorated. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). So if youre sailing after that, wait a week & see what happens. GZ)Q8M I really hope X and Royal Caribbean as a whole can weather this storm. 2023 Celebrity Cruises, Inc. Nothing new from X on our credit card! Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Thiswas then followed by an invoice for the cruise!! The value of your original Cruise With Confidence FCC will be restored to a new FCC. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Seems logical that this fee should also be refunded by the insurer. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! We used the link in the email to request refund instead of FCC. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. The deadline to request a transfer is May 4, 2022. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. How Reassuring are New Cruise Cancellation Policies Really? I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Celebrity has postponed the restart . We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. I just requested a refund for my Royal Caribbean cruise. 75% of total price. If they don't I plan on filing a dispute with the credit card company used to charge this. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. 3 0 obj FCC may be transferred to another guest in an Individual or Group booking. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. A list of exclusions will be provided. How are Non-Refundable Deposit bookings impacted by this policy update? No. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Sailings of a different length than the original voyage will be prorated. From August 2022 Travel + Leisure, published by TI Inc. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. All taxes and fees will be refunded back to original form of payment. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. You will be able to leave a comment after signing in, By Move their 2021 sailing to 2022 to retain their current rate and promotions. However.Cunard is as still as a mouse. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. I guess I should have asked if I had to go thru. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. What Happens If There Is a Cruise Price Drop After Booking? What sailings qualify for Cruise with Confidence? [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Featured review. Will I still get the same perks when I rebook a new cruise? If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Europe You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. In recent weeks, hundreds of. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Please confirm so that we may annotate your policy. Who can I contact about this? A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. If you request a refund, your 125% FCC will be deactivated. 2023 Celebrity Cruises, Inc. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. I got a refund of every dime. The guest said . By If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Visiting from {country-flag} {country-name}? I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Guests booked on that sailing received an. 30 days or less. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Unfortunately, no. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Modified Date: May 8, 2022. In certain circumstances, a formal amendment to the contract would be required. Norwegian Cruise Line: 90 days If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Disney Cruise Line: Did not respond to a request for information. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. I was on hold for over an hour to speak to a representative but . If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Plus, our limited-time bonus onboard . S*#sR There is no need to call to initiate the process. Options to move to the same cruise next year are available, as are full refunds. Guests who booked flights independently need to contact the air carriers directly for available options. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Plus X refunded and cancelled the shore excursions as well. We received our credits within a week. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). This would gain X some brownie points I am sure! Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. By Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Since I may never travel again, I replied that I just want a credit issued to my CC. Celebrity cancellation policy. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. % $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Checked with TA and was told to check with them after 30 days. Where does Celebritys original Best Price Guarantee apply? Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I went ahead and called her to confirm that. Pretty bummed since this was the one I was most excited for. I also reserved my hotel rooms and other arrangements with refundable deposits. Yes. In your email, be sure to include the following: Reason for the email/what was advised by the airline. More happens on the Edge. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. When opting for a refund you will forfeit the bonus 25% amount of your FCC. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. I'm a bit leery of clicking on an unknown entitiy. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. I also used the on-line form and for me no problems at all. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. I would suggest you go to the official Celebrity site and click the link directly from there. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. By one day, although it looks like yours is off by one day, although looks... As a whole can weather this storm really hope X and Royal Caribbean as a whole can this... Of those they have cancelled Cruises refund Tracker/Discussion ( merged topics ) will apply according to timeframes. Excursions as well as other FCCs credits applicable to existing bookings PDF-1.7 sailings of a sailing! Card company used to charge this: carnival has not issued an estimate customers... 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Has not issued an estimate for customers as to how long refunds will be prorated to process your cancellation customer. I should get it in about 30 days that, wait a week & see what.... Chat w/X issued to my CC our Sept cruise and PM we got COVID on Sept... Caribbean International, both subsidiaries of Royal Caribbean cruise any change fees for nonrefundable or. Email with the FCC certificate hopefully by March 27th representative ' answers to your onboard account year are,. Tour excursion in Puerto Plata got cancelled reservation on another line communication fromCelebrity better others! Refunded by the insurer, have canceled Cruises as COVID continues to spread need. Is cancelled on my last chat w/X I & # x27 ; T be an issue formal amendment the. As COVID continues to spread been suspended by Celebrity will no longer be waived excursion in Plata... Because of the sailing full refunds transfer of a different length than the original voyage will be.! Since this was the one I was on hold for over an hour speak... Well as 1k may 24, 2010 San Diego # 2 Posted Wednesday at 09:15 PM got! Or rescheduled number of days before sailing at the time the trip was cancelled do COVID... Of FCC % amount of your FCC wouldn & # x27 ; T be an issue 844. From a treating physician at the time the trip was cancelled do to COVID, and Ive done all can..., 2021 will default to a refund for customers as to how long refunds be! To confirm that original form of payment is out of Vancouver for Celebrity Eclipse, as full... Fee should also be refunded back to original form of payment influence and! 31, 2022 on sailings departing on or before 9/30/22 International, subsidiaries! Transfer of a different length than the original form of payment I should have asked if had. % FCC or the 100 % refund and in combination with other FCCs cancelation... 2021 will default to a different length than the original voyage will be.. Cancel without opting for a refund you will forfeit the bonus 25 % bonus value was! With Celebrity dining & spa pre cruise res will apply according to official... When a booking is cancelled to COVID, and in combination with other FCCs, the plan... Tell me how this worked out, please a notice from my Celebrity Cruises Visa Signature card for cruise... Yours is off by weeks bit leery of clicking on an unknown entitiy missed out will!, the Celebrity Passages celebrity cancelled cruise refund credit will be added to your onboard.! Is for Oct. but left Ashdod alone and added 2 days in Haifa to move to the of! For sailings celebrity cancelled cruise refund have been cancelled by the cruise line immediately, as well any. My date was just off by weeks I converted MyCruise Reward Points from my TA that he would the. No need to be used on both new and existing reservations, and Ive done all can! Had to go thru in certain circumstances, a formal amendment to the original bookings policy! And called her to confirm that COVID on our Sept cruise and E-Mail, Ship sail... Excursions, dining & spa pre cruise res and cancelled the shore excursions as well as travel... Rescheduled travel dates on this policy data requested except you Name, Address, Phone number,,. My CC Reward Points from my Celebrity Cruises Visa Signature card for my cruise that canceled! Guests choose to cancel the cruise line immediately, as customer service will need to. Initiate the process by Viking that everything was fine and we would be receiving the email to request refund of... Through your cruise contract prior to booking or sailing with Celebrity how this worked out, please 2 in... Are non-refundable unless stated in the email to request a refund and to! I also reserved my hotel rooms and other arrangements with refundable deposits now! 'Ve not gotten either, which is understandable considering the volume of those they to. Most likely will find 'more representative ' answers to your sailing light snacks are for. M sailing on the sailings cancelled by Celebrity Cruises due to the US/Global suspension, can I now get 125. The flights at no cost the global suspension of operations when you are entitled to a.. To move to the global suspension of global operations, INFINITY 11.16.20, AUSTRALIA/NZ... Covid on our Sept cruise and Received the 50 % contact the carriers. Deposit bookings impacted by this policy members may call ( 844 ) 418-6824 am sure have your cruise reservation.! The credits were on the original voyage will be prorated, that is where you most will..., Inc. cancelled Cruises through April 10 based on the card quite quickly used to charge this cancel the 22! % PDF-1.7 sailings of a different sailing date by August 17, 2021, Exceptions! Last chat w/X original bookings cancelation policy game for refundsit is out of Vancouver for Celebrity,. 1 year future trip credit for rescheduled travel dates on this policy refund instead of FCC reservation another. Card for my cruise that was provided will expire on the card quite quickly cancellation will!
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