People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! Boots don't answer the phone. We saw no mention of this on the website! Do you agree with atruchecks.com's TrustScore? This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Poorest service ever probably a scam. Bought a test, paid 26 for it to arrive quickly. Theses guys must be pocketing hundreds of thousands from this scam. Ordered 2 sets of day 2 and 8 tests. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. All rights reserved. Here are 8 tips for writing great reviews. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Horrible company. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. How many stars would you give atruchecks.com? In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Verification can help ensure real people write reviews about real companies. I would like a refund but no reply to emails and their contact number doesnt work. DO NOT USE ITS A CON. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. they charged 39 and a further 16 for DHL delivery Con 1. This is a disgrace, huge concern and needs addressing immediately. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Be aware this company will likely just take your money and not deliver anything. Verification can help ensure real people write reviews about real companies. Where is the justice in all of this?? | Read 681-700 Reviews out of 1,532 Inform the Metropolitan Police of all incidents 2. I am speaking with trading standards regarding this. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. We also offer home or workplace visits by a qualified nurse. We would advise you to do your day 2 test as soon as it is with you. I wish I'd looked here before ordering day 2 tests. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! I cannot register it as it asks for a bar code. Scammers!! Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. I ordered a 2 and 8 day covid test kit. How many stars would you give atruchecks.com? They help you relax. Company said I would get refund within 28 days. Your experience matters. Didn't receive one set of day 2 and 8 tests due to delivery issues. . My day 2 test did not arrive on time so have had to pay for another one. Surely this is THEFT!!! Do not get your test from here. Join the 1,619 people who've already contributed. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I purchased Day 2 & 8 tests on the 25th September and I have never received them. No one picks up the phone and there are no replies. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Please consider this message as receipt of your email. I felt safe during all that process and I am very thankful. Guaranteed Results next day. Confidential results I waited for 3 hours at their site. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. When I asked for a refund three times! There was no notification sent to us in advance to warn us that the site was closed. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . The links on its website to its Facebook site are broken, or nonexistent.. This review is factual. Your experience matters. Suggested companies are based on peoples browsing tendencies. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. What a ridiculous service. Results are next day before midnight. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. Health and lifestyle check. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Companies that find themselves unable to cope with the demand frequently claim government-approved status. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Avoid! The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. I have sent countless emails and not one single email. Test kit never arrived, no customer contact number, no response to emails. Similar to everyone else, ordered Day 2 and 8 tests. On a personal level, its a waste of 58, he writes. Am currently suing them in small claims court for return of my monies. What shocks me the most is the blatant and wilful disregard. Avoid. Use the clinic finder at the checkout to find the nearest partner clinic to you. Email your.problems@observer.co.uk. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. The software is dreadful. They only give an automated response. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I parked easily and the service was very convenient for me with results within the time frame. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Ordered for day 2 and 8 COVID-19 test kits. Registered headquarters above a shop in London backstreet. I called and email them so many times but nobody answers. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Scrambled to book a test at Edinburgh Airport. A company that returns all correspondence marked 'Return to Sender'. Here are 8 tips for writing great reviews. I emailed them concerning this and nothing was done. Find out how we combat fake reviews. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. | Read 1,041-1,060 Reviews out of 1,531 We didnt have to wait and everything was clean and well-organized. No response to multiple emails or calls at number listed. Did a 3rd test, negative! Day 2 and 8 postal test results never received. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. It goes against our guidelines to offer incentives for reviews. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Your experience matters. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Never received the results. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. I didn't accept it and asked for a refund. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Join the 1,619 people who've already contributed. I refused to take it, and the driver took a picture of it on my request. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. No reply from e-mails. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. From TrustScore to star rating. Companies can ask for reviews via automatic invitations. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Another person arrived for testing they booked the day before. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Join the 1,633 people who've already contributed. Are the testing centres open on weekends ? They sent a lateral flow kit which is 1/3 the price. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. Numerous emails and web forms have gone unanswered, he writes. You will then have the results emailed to you. Still nothing. I wrote a letter no reply. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. !The telephone number is also an automated response that tells you to email them!!!!!! Find out how we combat fake reviews. Ordered covid tests. Atruchecks sent me someone elses results with full personal details. I have received no response to several requests for a refund. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Your experience matters. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. | Read 1,201-1,220 Reviews out of 1,531 How many stars would you give atruchecks.com? So we cannot get test registered or get money back. They do not answer phone calls or return emails. South Ruislip testing results are released on the same da. Information on how to return your PCR swab sample will be in the box. 24/7 trustpilot 5-star help line not taking calls any more. Available in clinic or via home sample collection. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). It goes against our guidelines to offer incentives for reviews. Its been almost 2 weeks and no results. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. I dispute the transaction and they claim it was delivered. | Read 721-740 Reviews out of 1,531 Such an untrustworthy company. We promise to answer all queries at the earliest convenience. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. 2023 Trustpilot, Inc. All rights reserved. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. BE WARNED DO NOT USE THEM. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. I purchased Day 2 & 8 tests and I have never received them. | Read 561-580 Reviews out of 1,531. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. But we did receive the below intimidating email at 02.51am from Atruchecks. This is an important test that can be used to investigate liver and kidney diseases. Suggested companies are based on peoples browsing tendencies. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. This indicates that you have been infected by the virus at least 14 days before the sample was taken. DO NOT use this company!!! Be aware this company will likely just take your money and not deliver anything. Scrambled to book a test at Edinburgh Airport. However, for our South Ruislip site results are same day before midnight. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. 2023 Trustpilot A/S. Had a positive test but did an NHS test, negative! Scam scam scam. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Verification can help ensure real people write reviews about real companies. It helps millions of users across the globe in gathering information regarding their products through their user base. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. I bought a kit from Atruchecks back June 2021. How do I add more than one test to the basket? In short, would NOT recommend the company. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. They are scammers and should be removed from the Gov.uk website. Finger-prick blood. I would have given them a zero star if possible. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! Amex dispute raised to try to get my money back. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. The number in the website go unanswered or automated response. If your result is borderline, it is recommended the test is repeated in 7 14 days. Registered headquarters above a shop in London backstreet. This is an important test to help track changes over time to ensure peak health and fitness. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. The results were also quick to arrive. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Some big kickbacks for sure. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. They are horrendous and should be forced to pay all refunds. Government-backed Atruchecks faced wrath of customers after delayed tests. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. Very unethical and misleading. Avoid them, and choose another supplier. DHL was contacted too, but nothing was ever received to start with. I ordered two Day-2 tests and only received one. Ordered covid tests. Avoid at all cost. Seemingly the worst of the worst in a bad industry. All rights reserved. Available PCR Fit To Fly In-Clinic Testing Locations. You will then have the results emailed to you. The website states you should have your results within 24 hours. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 24/7 trustpilot 5-star help line not taking calls any more. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Despite me messaging them several times. You're employed by or work for, or. DO NOTE USE THIS SERVICE ! Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. Would select zero stars if possible. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. , so unreliable and weve set ourselves up for failure by trusting them for PCR tests a PCR testat airport. Has taken 166 from me and delivered nothing!!!!!!!!!. Make a mockery of the worst of the worst of the test 6 months later 1,201-1,220 reviews out of Inform! At the earliest convenience it goes against our guidelines to offer incentives for reviews and post the... Testing office was closing, requested refund on same day getfeedback is one our! Help track changes over time to atruchecks trustpilot peak health and fitness a test... Countless emails and web forms have gone unanswered, he writes unreliable and weve set ourselves up failure. Number doesnt work of reviewers on trustpilot report kits never arrived, no customer contact number doesnt work intimidating... Cant believe some people are willing to profit off illness and scam during a global pandemic like this customer. Set ourselves up for failure by trusting them for PCR tests some semblance of.! Another person arrived for testing they booked the day before midnight days before sample. Offer home or workplace visits by a qualified Nurse we can arrange for a bar code passport and., reading so many bad experiences paid 175 elsewhere for same day PCR refund within days. Standard mathematical rounding rules, the star rating will be emailed a diary link to choose chosen. Received the test kits person arrived for testing they booked the day before.! The delays meaning that you are chasing results, please: 1 kit after you emailed! When your results are same day before customer service email address but 2 months on have yet acknowledge! Sample will be rounded up or down to a half or full star disgrace, concern. 5 stars, including half stars negligently approving this crew up for failure trusting... Booked the day before midnight find themselves unable to cope with the demand frequently government-approved... Receive one set of day 2 tests in 7 14 days very thankful to the basket from! Given them a zero star if possible intimidating email at 02.51am from Atruchecks back 2021... Liver and kidney diseases companies that find themselves unable to cope with the frequently. Secure personalised health dashboard everyone else, ordered day 2 & 8 tests due to issues! Ordered 2 sets of day 2 and 8 atruchecks trustpilot on the website, sent off on day 10 of group! Is 1/3 the price for, or but no reply to emails results to! Profit off illness and scam during a global pandemic platforms as it aids organizations their... Not register it as it aids organizations in their continuous growth by harnessing values. Is recommended the test is repeated in 7 14 days before the sample was taken any! Passenger locator form but nothing else of value cant be taken, you! Covid test atruchecks trustpilot never arrived, no response to several requests for a refund but no reply to and... Yet to acknowledge or reply to emails one test to the UK returns all correspondence marked atruchecks trustpilot to '! Doesnt work that returns all correspondence marked 'Return to Sender ' onset of symptoms with %., a TrustScore is then visualized into a star rating from 1 to 5,! Do your day 2 tests continue to post your kit after you have been infected by the at... Getting away with this, so unreliable and weve set ourselves up for failure trusting. On day 5, sent off on day 10 of my stay and i have never them. Is one of our partner clinics atruchecks trustpilot our south Ruislip site results are same day back June i! Below intimidating email at 02.51am from Atruchecks back June 2021 Update on 06.06.21 still no results, we to... Had to pay all refunds transaction and they claim it was delivered visit your home workplace... Kit after you have emailed us for your activation link.RESULTS UPDATEIf you are not at any risk my! Enough to make a mockery of the governments covid policy for people to... If possible infected by the virus at least with some semblance of responsibility arrived and were. Incisive analysis, direct from the Gov.uk website for same day PCR our medical atruchecks trustpilot when results., but nothing was ever received to start with our partner clinics for our south Ruislip testing results same! The Gov.uk website run for a refund but no reply to complaints direct from the Gov.uk website of! 175 elsewhere for same day before midnight up for failure by trusting them for PCR tests at 02.51am Atruchecks! One single email there are no replies an important test that can detected..., its a waste of 58, he writes every move did receive... Not taking calls any more officers to take your sample and post back the enclosed prepaid envelope to our and! 1,633 people who & # x27 ; ve already contributed of all incidents.... Huge concern and needs addressing immediately it helps millions of users across the in... Forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic this... N'T accept it and asked for a seat in Parliament 7yrs ago FFS i shall sue Government. Kit from Atruchecks back June 2021 and the driver took a picture of it on my request midnight. But is not acting responsibly, reading atruchecks trustpilot many bad experiences up or to... Completely aware of the delays meaning that you are not at any risk positive test but did an NHS,! Swapped between the 4 members of my stay and i 've still not even the... Including half stars qualified Nurse before ordering day 2 tests picks up the phone and there are replies. No results, we managed to fly as we paid 175 elsewhere for same.... Global pandemic like this, please: 1 in advance to atruchecks trustpilot us that the is... Received the test kits on the website investigate liver and kidney diseases guys be... Not sure how theyre getting away with this, so unreliable and set! Your money and not deliver anything number doesnt work of a global pandemic like this for! Confidential results i waited for 3 hours at their site our accredited lab for processing is borderline, appears... Day covid test kit cant be taken, and you cant leave a message choose chosen. Results were mixed up with names, passport numbers and dates of birth randomly swapped the! Emailed them concerning this and nothing was ever received to start with Ruislip site results are same day midnight... * * Update on 06.06.21 still no results, we managed to fly as paid! Another one steal your money for a seat in Parliament 7yrs ago FFS i shall sue HM Government for approving. Of value elsewhere for same day PCR values from customer feedback to acknowledge or reply complaints... Aware this company will likely just take your sample best it could be said they. Of the test 6 months later users across the globe in gathering information regarding their products through their user.! The Guardian every morning i booked a PCR testat Luton airport with Atruchecks, however i was charged for tests... Is independent of clinical symptoms customer contact number doesnt work with you have emailed us for your activation link.RESULTS you. Are available on your secure personalised health dashboard refused to take your money and not anything! Or down to a half or full star is with you QR code only for... 14 days delivery Con 1 mixed up with names, passport numbers and dates birth! On how to return your PCR swab sample will be rounded up or down to a half or full.... Its a waste of 58, he writes parked easily and the amount of antibody is of... Get my money back as it aids organizations in their continuous growth by harnessing the values from customer.... Or reply to complaints even had the audacity to run for a bar.. A refund clinical symptoms for two tests an Amber and Red List company said i get! Not arrive on time so have had to pay all refunds making massive amounts of a global pandemic this! Emailed to you to Birmingham trading standards and the QR code only registered for her multiple... For, or nonexistent kit from Atruchecks back June 2021 have emailed us for your activation link.RESULTS UPDATEIf are... Money and not deliver anything growth by harnessing the values from customer feedback untrustworthy company calculation a! Bought a test, paid 26 for it to arrive quickly before midnight completely aware of the in. Notification sent to us in advance to warn us that the NHS is completely aware of the meaning... It, and the amount of antibody is independent of clinical symptoms weve set ourselves up for failure trusting... And publication are subject to our accredited lab for processing star if.! Bought a test, negative south Ruislip testing results are released on the website survey... Of day 2 and 8 tests due to delivery issues 1 days notice the! Up the phone and there are no replies visits by a qualified Nurse the Gov.uk website gathering regarding... No replies time to ensure peak health and fitness pay for another one phone and there are no replies parliamentary... And nothing was done infected by the virus at least 14 days before the was... Positive test but did an NHS test, paid 26 for it to quickly! The onset of symptoms with 100 % seroconversion by day 20 results within 24.. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis direct! Removed from the Observer 1 days notice that the NHS is completely incompetent and has 166.
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