Thanks for any help. They are able to use some aspects of the system but cannot configure it nor alter account/payment information. FWIW, I installed a Ring Pro this week, and when trying to add a shared user, had to delete the user and resend the invitation before it worked. Why would she have access to all the other cameras live views but only the floodlight cams say live view is off? I tried googling but can't find anything besides the instructions on how to share. Users can choose to share text updates, photos and videos taken on any device, including but not limited to Ring’s home security devices. Set this up by opening up the Ring app on yours or whoever’s phone is the one that has it. Shared users only have limited control over the Ring account. Also, try having the shared user perform a live view connected to Wifi only, and again connected to data only, to see if it improves. For Ring Alarm system Shared User invitations, it may take up to 15 minutes for the devices to appear in their Ring app. If you invite the email address you'd like to share with, then get that user to sign up with the same email address it should then appear in their account (they may have to accept but i can't confirm without testing it myself). In the dashboard of the Ring app on iOS where my wife “a shared user” sees all our cameras with a snapshot of the live view at the time of opening the app the floodlight cams always say “live view is off” all others display a picture from a second ago. Assign shared devices. To start, open up the Ring app on your smartphone and tap on your Ring Doorbell unit in the top-left corner of the screen. Shared Users can arm and disarm via the Ring app both at the office and during non-work hours, from anywhere. While there is plenty of help on adding shared users from the account owner's perspective, there is little to none from the shared user's perspective. ” All Does Not Always End Well. We’ll use Ring’s various video doorbells as an example. 2 hours ago. The Shared User Feature. Yeah the button says 'open app' and even in a desktop browser, it tries to open the apple App Store. Tap the Shared User that you would like to edit. I am not getting any notifications on my phone and other iOS devices including two Mac desktops. Make sure you’re on the right Location setting, then tap Users. Join Our Community. ¯\(ツ)/¯, New comments cannot be posted and votes cannot be cast, More posts from the ringdoorbell community, Press J to jump to the feed. Let me know if that helps ! Good call on double checking the shared user settings. In the dashboard of the Ring app on iOS where my wife “a shared user” sees all our cameras with a snapshot of the live view at the time of opening the app the floodlight cams always say “live view is off” all others display a picture from a second ago.
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