To apply for a grant, you need to have an outstanding balance of $1,000 or less, and should have demonstrated some attempt to make payments towards your bill. However, if you're experiencing a temporary financial crisis for other reasons, the amount of your annual adjustment will be considered part of your total amount owing (arrears) and would be considered in evaluating your eligibility and a grant amount. that is now your meter. Please note that our COVID-19 Relief Fund program closed June 30, 2020 and applications are no longer accepted. Please note that your application may be selected for a random audit where we request additional documentation. If you're a residential customer experiencing a temporary financial crisis, such as a loss of employment or benefit income, unanticipated medical expenses, or a death in the family and you've fallen behind on your BC Hydro bill, you may be eligible for a grant payment to avoid disconnection of your service. No, this program is available to all residential customers who are facing a temporary financial emergency, regardless of your family's income or whether you currently receive other forms of assistance. We look for exceptional people to bring new ideas and fresh thinking to BC Hydro. natural gas heat). Careers. The program is available to residential customers only, for your primary residence: For customers in income-qualifying households, you can receive free energy-saving products that can help you save money on your electricity, water, and gas usage. You may apply to receive a grant once per year, i.e. That's because for equal payment plans, you'll see a summary of how much electricity you're using and how much you've paid on each bill, so your adjustment wouldn't be an unexpected expense. On January 10, 2020, the BCUC issued an order in which it indicates that it has reviewed the Year One Evaluation Report and finds that there is insufficient data in the report to conduct a review of the CCF Pilot Program at this time, to determine if it is economically viable. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Your total amount owing needs to be less than $1,000, and typically you'll need to have made attempts to make payments. We offer flexible payment arrangements including installment plans for customers who need longer to pay their amount owing. On July 31, 2019 BC Hydro submitted a report to the BC Utilities Commission (BCUC) with the findings from our review of the first-year of the Customer Crisis Fund pilot program. You may receive one CCF grant per account-holder annually (one per year). Fax the completed application to 604 909 4861. Learn more . Bill Bennett, energy minister (mem.minister@gov.bc.ca) Adrian Dix, BC Hydro critic (adrian.dix.mla@leg.bc… No, you'll only receive a grant up to the amount of your arrears (amount owing). Do I need to be a low-income customer or on income-assistance to receive a grant? If you don't wish to provide the requested information, we will need to reverse the grant amount. Will I receive a cheque? How much money is the program going to collect from customers? Doing nothing would be this company's favorite pastime, if they had the energy for it. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BC Hydro. You can apply for a grant once per year, and the grant doesn't need to be repaid. What about my equal payment plan annual adjustment? © 2004-2020 ComplaintsBoard.com. Get help. When I called B. C. Hydro to WTF on this I was informed that a smart meter was installed at the very beginning of the billing period. If you are unable to make a written complaint, please call us at (250) 387-5629. The attack is “collateral” in the sense that BC Hydro used an improper procedural step (i.e.
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