InTouch™ App — You can receive instant alerts and monitor your home from pretty much anywhere in the world using CPI Security’s mobile app. ), we were told that the $29.99 monthly monitoring was only for their no-frills Essentials package. You will also get free quality control inspections upon request with no additional charge whatsoever. Once you cancel the service, you can't add it back. I requested three times for the payoff amount of the equipment and was told they would get it to me. They must also pay the remaining equipment balance. CPI Security. Well, what we found was average to less-than-average customer service. But was any of these things a deal-breaker? Unfortunately, CPI Security requires professional installation on all systems. As you may have noticed, CPI Security's equipment packages are built around a control panel. SDM Magazine. Well, every package except for the Essentials option, which comes with a more basic wireless control panel. We would like to speak with you for more details, please provide us with a good contact number and I will have a member from our Customer Care Leadership team reach out directly; or you may contact us at your earliest convenience at care@cpisecurity.com or 1-800-948-7133, extension 6280. I admit they will call when the alarm is triggered. I was able to put the cover back on since I did not want it open with those wires out (it was in a closet so not terribly impacting or visible but still worrisome). The remote key fob has four buttons that triggers disarming, Arm Home, Arm Away, and panic mode functions. The built-in glass break sensor means one less glass break sensor to purchase, while the camera lets you monitor who has disarmed your system using the control panel. Instead, we like to roll up our sleeves and really dig into the systems. It's the monitoring method we recommend because it's fast, wireless, and reliable, unlike landline monitoring that can be disabled by cutting your phone lines or broadband monitoring that is dependent on your internet connection. RUN AWAY FROM CPI SECURITY. About this time, I got a call from a lady at CPI who left me a VM. DO NOT EVER USE THIS COMPANY!!! This was my first experience with a company that I had recurring problems with the system. We also had access to 30-day video storage with their Stream Video Recorder (SVR) service, but that’ll cost you extra. The first indoor camera is a webcam-like camera with a fix-angled lens. Voice Control — CPI works with Amazon Alexa and Sonos One for hands-free voice control. They also offer a recording device. I sighed and said, “No thank you, I cannot afford that” and hung up. CPI Security is a solid option for North Carolina, South Carolina, and greater Atlanta area residents, but their lack of certain policies, like return policy, is questionable. CPI Security Systems does not offer a free trial period. Compared to many of the top home security systems today, we think CPI is too expensive and a little too rigid with their professional installation policy. The sales associate came into my house, installed the alarm system and camera and slipped a long term contract. He showed up (again, respectful, polite and pleasant as all but one of them have been) and proceeded to install the panel. Customer support is available through different channels. I complained but CPI refused to change out my panel for less than an additional $300. The free replacement parts offer excludes battery replacements, damages caused by acts of God, fire, flooding, vandalism, and any instances CPI Security can't prevent, and repairs or installations related to home repairs or renovations. It includes a control panel with a 4.3-inch touchscreen display, a motion sensor, and three door/window sensors. With CPI Security, equipment runs $500 or more depending on the package. Details about CPI Security's equipment packages are available online, but unfortunately, you can't shop directly from their website. CPI Security's service area is limited, so if you move, you'll need to search for a new alarm provider. He began his work in public safety in 1994 and has a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Criminal Justice from California Coast University. The well-established security company ADT actually offers a 6-month, money-back guarantee! I signed up for what he told me was a one year contract at a specified rate. CPI Security has a pretty decent lineup of equipment. Those who are on a long-term contract, on the other hand, need to pay for the equipment in full, but they still might not be able to transfer the equipment. Instead, I got a letter from a law firm stating I now owed over $3000 for breach of contract because it’s a five-year contract and they do not care what their employee told me about the equipment and they would not honor it even with proof showing our conversations. The catch is that there's an extra charge added on top of your monthly bill. CPI Security does not allow its customers to install devices themselves. Their A+ BBB.org rating also seems to agree with the customer reviews, and so does their 4-star customer rating on both BBB.org and ConsumerAffairs.com. Our mission is to create data-backed reports that help you live a safer life. I am going to ask the next tech to remove it). However, inTouch Smart Hub (or Qolsys IQ Panel 2) is better overall because it has built-in Wi-Fi connectivity, a camera, and glass break sensor. I was excited to have a smart home and then was told, "We can’t give you access to your doorbell for another month unless you sign up for our full service now and we can be out tomorrow to install." He has expertise in all things home security and smart home automation. Nick was my salesman and Curt was my installer.
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