It's the fastest way to receive your bill and manage your account. Before speaking to a natural gas salesperson, Compare FortisBC natural gas rates with gas marketers’ rates, Signing a contract with a natural gas marketer, Gas marketer complaints and contract disputes, Guide to logging an online contract dispute, Submitting supporting or rebuttal evidence for your contract dispute, Natural gas heating and cooling and appliances, Cool comfort: natural gas furnace plus air conditioner, Understanding your net metering electricity bill, Account managers for commercial, industrial and business customers, Measurement industry websites, publications and papers, Transportation services: buying from a transportation gas marketer, Transportation service terms and definitions. These Industrial customers will pay interest on deferred amounts, with repayment to occur according to a prescribed plan that requires nine months of equal payments with the first payment due on Sept. 1, says a government release. Get answers to questions about paying your bill, rates, moving your account and more. Get answers to questions about paying your bill, rates, moving your account and more. This applies to homeowners, renters and small businesses. Small businesses that have been forced to close due to COVID-19 will have their power bills forgiven for three months. Major industries, like pulp and paper mills and mines, will have the opportunity to defer 50% of their bill payments for three months. “We hope that not having to worry about their electricity costs for a few months will help provide some temporary relief during these challenging times.”. We’ve taken a balanced approach to ensure we support our customers that need it the most, while also considering the long-term impacts to all of our customers. As of March 23, the BC Government has decided to delay any increase. An error has occurred while trying to update your details. Viewing and exporting your bill and account history . For further details on BC Hydro’s response to COVID-19, visit: https://www.bchydro.com/news/conservation/2020/covid-19-updates.html. monthly bills will increase by approximately six dollars per month, or nine per cent. We understand that household or business bills can cause additional stress, and we’re here to help. government is offering bill relief for residential BC Hydro customers affected by the COVID-19 crisis. 2440 Ash St. Vancouver, BC V5Z 4J6 © 1996-2020 Rogers Media. If your business has been impacted by COVID-19, your key account manager is here to help. Residential customers who have lost their jobs or are unable to work as a result of COVID-19 will receive a credit to help cover the cost of their electricity bills. Major industries, like pulp and paper mills and mines, will have the opportunity to defer 50 per cent of their bill payments for three months. Those customers can begin repayments as part of their regular bills. People are out of work, and businesses are facing tough choices about whether they can stay open,” said Premier John Horgan. Send me alerts, event notifications and special deals or information from our carefully screened partners that may be of interest to me. This site uses Akismet to reduce spam. We know the COVID-19 outbreak has impacted you and your families. We've sent an email with instructions to create a new password. Residential customers who have lost their jobs or are unable to work as a result of COVID-19 will receive a credit to help cover the cost of their electricity bills. BC Hydro is waiving bills for these customers from April to June 2020. Small businesses that have been forced to close due to COVID-19 will have their power bills forgiven for three months. “We hope that not having to worry about their electricity costs for a few months will help provide some temporary relief during these challenging times.”. speak to you about your account and discuss payment arrangements. It is the first rate decrease in decades, according to the province. If you've fallen behind on bill payments we encourage you to set up a flexible, catch-up payment plan by calling our customer service team at 1 800 BCHYDRO (1 800 224 9376). BC Hydro is waiving bills for these customers from April to June 2020. Copyright © 2020 BC Hydro. FortisBC or gas marketer: what’s the difference? Can a future of smarter energy conservation put greenhouse gas emissions in the past? This is the first rate decrease in decades. All Rights Reserved. were able to defer their FortisBC energy bills for the period of April 1 to June 30, 2020. Major industries, like pulp and paper mills and mines, will have the opportunity to defer 50 per cent of their bill payments for three months. “Giving people relief on their power bills lets them focus on the essentials, while helping businesses and encouraging critical industry to keep operating.”. “We are facing unprecedented challenges due to COVID-19. Hydro is offering a three-month credit for individual customers, as well as three-month payment holiday for small businesses and 50-per-cent payment deferral for larger industrial customers for the same time period. Major industries, like pulp and paper mills and mines, will have the opportunity to defer 50% of their bill payments for three months. it the most, while also considering the long-term impacts to all of our customers. The COVID-19 Relief Fund program closed June 30, 2020. This is based on an average household consumption of eight gigajoules (GJ) of natural gas per month. {* createAccountButton *}, You may have created a profile with another. The credit will be three times their average monthly bill over the past year at their home and does not have to be repaid. The program is now closed. People are out of work, and businesses are facing tough choices about whether they can stay open,” said Premier John Horgan. How we're responding to COVID-19: Letter to customers from Roger Dall’Antonia, President and CEO, FortisBC, FortisBC set to support British Columbia during COVID-19 outbreak. Are you increasing the Carbon Tax despite the COVID-19 outbreak? Copyright © 2020 BC Hydro. BC Hydro will offer new, targeted bill relief to provide immediate help to those most in need. All rights reserved. Reg. Enter your email address to get a new one. On the commercial side, hydro consumption at BC restaurants is down 31 per cent VANCOUVER (NEWS 1130) – With most of us staying at home these days, our electricity consumption has changed. We have a list of fees for standard service connections, alterations and meter work. BC Hydro has halted all service disconnections for non-payment during the COVID-19 pandemic and cancelled all non-emergency planned power outages affecting customers. Some accounts may also require a security deposit. 214/2016 OIC 609/2016, Projects and certificates of public convenience and necessity (CPCNs), 2015 FEI Remove data location restriction, 2018 Application to Exempt Employee Information from 2015 Data Order, Distribution mobile solution CPCN application, Huntingdon station bypass CPCN application, Kootenay River Crossing (Shoreacres) upgrade, FEI Lower Mainland IP system upgrade CPCN application, FEI Section 32-33 Application for Use of Lands in City of Coquitlam for the LMIPSU Project, Tilbury property purchase CPCN application, FEI and City of Kelowna Application for Approval of Terms for an Operating Agreement, City of Coquitlam Reconsideration and Variance of Order G-80-19, FEI and City of Castlegar Application for an Operating Agreement, FEI Application for Approval of Operating Agreement with the City of Enderby, City of Williams Lake Operating Agreement, Pattullo Gas Line Replacement CPCN Application, Rate design and common rates applications, 2014 FEU common delivery rates methodology application, 2013 FEU reconsideration and variance application of G-26-13, 2012 FEU common rates, amalgamation and rate design application, 1993 BC Gas rate design application phase B, 1991 BC Gas rate design application phase A, 2015 ROE and capital structure application for 2016, 2012 ROE and BCUC generic cost of capital proceeding, 2009 ROE and capital structure application, 2005 ROE and capital structure application, Revenue requirements, annual reviews and performance based rate plans, 2016 Depreciation and net salvage rate changes, 2012-2013 Revenue requirements applications, 2010-2011 Revenue requirements application, 2020-2024 Multi-Year Rate Plan (FEI and FBC), 2020 Annual Review for 2020 and 2021 Delivery Rates, System extension and customer connection policies, 2007 System extension and customer connection policies, 2018 Application for Change to System Extension Fund Pilot Program, US Generally Accepted Accounting Principles (GAAP), 2014 US Generally Accepted Accounting Principles (GAAP), 2011 US Generally Accepted Accounting Principles (GAAP), FortisBC Energy Inc. and FortisBC Inc. They can We look for exceptional people to bring new ideas and fresh thinking to BC Hydro. The fund was available from April 1 to June 30, 2020 and it provided eligible residential and small business customers with three months of financial relief on their BC Hydro bill. Major industries, like pulp and paper mills and mines, will have the opportunity to defer 50% of their bill payments for three months. Call us to report a power outage in your area or to get information you couldn't find online. Major industries, like pulp and paper mills and mines, will have the opportunity to defer 50 per cent of their bill payments for three months. We're processing all applications that were submitted by June 30. Start by signing up online. Daily updates for Weather, Traffic, News, and Entertainment. Call us: Natural gas: 1-888-224-2710 (Monday to Friday, 7 a.m. to 8 p.m.)Electricity: 1-866-436-7847 (Monday to Friday, 7 a.m. to 7 p.m.), Email us: Natural Gas: gas.customerservice@fortisbc.comElectricity: electricity.customerservice@fortisbc.com. Customers are encouraged to call BC Hydro's customer team at 1 800 BCHYDRO (1 800 224 9376) to discuss bill payment options. Set up service at your new address in a few easy steps. 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