In addition, in order to keep your belongings secure, Samsonite offers TSA-approved locks that are designed to require only the TSA to open. 
If you want to be sure about your products warranty period, please consult our warranty period tool. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Incidental and consequential damages are expressly disclaimed. Manufacturing specifications are subject to change without notice. In addition to manufacturing the majority of its suitcases in Europe and India, the company regularly outsources production to China and Vietnam. Are you sure you want to remove the following product from the cart? * See Privacy Policy WebThe Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Please note any shipping costs to the repair center will be your responsibility. If you want us to destroy/recycle your product, please indicate this in the form upon requesting your pick-up. 2023 - Samsonite |
The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. Print the completed return authorization and With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. You can find the nearest UPS Access Point here: https://www.ups.com/dropoff. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). repaired or replacement product to you. Which documents do I need to keep to appeal for warranty? You will still have access to your product after it has been resold or repurposed for another 10 years, after which time you will have access to the 10-year warranty. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Samsonite Branded Company Store and the store will be happy to ship this to the repair center for you at a a small fee: To move forward with this process, please CLICK HERE to create your repair request. WebWhat is the warranty period of my suitcase? - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. - Rinse thoroughly with lukewarm clean water. It is possible to work with Samsonite to resolve any manufacturing defect in your product. Sign Up for Email and get access to exclusive offers & the latest updates! My product will be picked up at home. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. For some (older) collections we may no longer have parts available. Be sure to save a copy of the registration form for your records. Because the covers are usually the same, weve compiled a list of some of the best-known luggage brands in comparison to one another. Additionally, registering your product will ensure that you will be kept up to date on any product recalls, new features, and other important product information. Please note that we may not have service centers or brand representatives in some remote countries. Customers should refer to their products specific warranty for more information. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, Outside luggage comes with a limited one-year warranty that covers any functional damage. Please turn it on so that you can experience the full capabilities of this site. Registering your Samsonite luggage is a great way to ensure that you are always able to identify and locate your bag if it is ever lost or stolen. What if the composition of the product ID on my card is different? Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. See also our lock instructions. With a registered Samsonite bag, you can travel with peace of mind knowing that your belongings are safe. Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. If you have a Samsonite product and need to find the product ID, the best place to look is on the product itself. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. WebShop All Backpacks & Bags. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. You may do so at the service counter in the baggage claim area. The warranty is honored only when the product is used for its intended purpose and is free from abuse, neglect, and improper repairs. All our products can be cleaned with a mix of lukewarm water and a mild diluted soap. Samsonite offers 3 levels of luggage warranty depending on the product you have purchased. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. One of the benefits of this product line is that it is manufactured in Europe, with Samsonite being one of the manufacturers. If All you need to do is enter the pick-up address, choose UPS Standard in the menu and select the date and time of your choice. Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. Following registration of the collection, a ticket will be created. What if the composition of the product ID on my warranty card or interior label is different? If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. Wheels, locks and handles are easy to replace on most of our products. If you want to be sure about your products warranty period, please consult our, Should you no longer be at the airport, we would advise you to contact the airline company as soon as possible to see which further steps you have to take to claim this damage. Identifying a Samsonite suitcase is fairly straightforward. See also our, Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. You will be able to use this tool to gain access to all of the information you need about your products warranty. Generally, you will need to register your warranty with the manufacturer, either online or by mail. "Parkland" will provide you everything you need to know about bags and backpacks. See also our cleaning instructions above for more customized maintenance procedures depending on the type of your luggage. Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. Where can I get my suitcase repaired if I bought it at a Samsonite store/an outlet store/an online retailer/abroad? You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. In the Case Samsonite will not be liable to pay the customer the difference On the front side, you have the right and left wheel of the top shell. You are responsible for all costs of getting the Product to any such Service Centre including, but not This additional period of cover will be added to your warranty if the manufacturer determines that a problem has occurred after you have used the appliance for a period of time. Your browser's Javascript functionality is turned off. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. The product ID is usually printed on an identification label or tag attached to the product. Your TSA lock does not come with a key. 3 You can arrange a home pick-up of your product. An error occurred in your subscription. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Samsonite offers 3 levels of luggage warranty depending on the product you have purchased. This warranty is intended to give you specific legal rights. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? All rights reserved. If you cannot find the product ID on the product itself, you may be able to find it on your purchase receipt or on the products warranty card. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. Are you sure you want to remove the following product from the cart? Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. - Immediately rinse thoroughly with lukewarm clean water. Lastly, check for a Samsonite tag or sticker inside the suitcase. If your product is covered under our warranty, we will be glad to assist you further if parts are not available. Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. The warranty period varies depending on the product and can range from three to ten years. Luggage locks approved by the TSA have a universal master key that will open the locks. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. Toiletry & Cosmetic Kits. If you bought your suitcase online/abroad/at a store different from the store where you return it back for repair, our local servicepoints should be able to assist you further. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. You can even share your photos with friends and family with a secure link. Every city has a few luggage repair shops and cobblers. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. |
Manufacturing specifications are subject to change without notice. Quality Assurance
Product and/or in the list of Product features on our website. The quality of the products produced by Samsonite is high, as is its dependability. Incidental and consequential damages are expressly disclaimed. Your browser's Javascript functionality is turned off. Canada: 1-866-821-4515
The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. Allour TSA locks feature this red TSA logo. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. See Privacy Policy
Sign Up for Email and get access to exclusive offers & the latest updates! Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Toiletry & Cosmetic Kits. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. It is known for its luggage, which is resistant to wear and tear. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. may be disabled. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. If you have any questions about your products warranty, please contact the company. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). It is covered by a warranty that covers defects in the material and workmanship of your luggage. Consequently, any damage caused by water, will not be covered by our warranty. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. We recommend that you write the ticket number on the parcel as well. Which defects are covered by warranty/which are not? Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. If you have any questions on this subject, please contactreach@samsonite.com. The Service Center will determine whether or not the problem is covered by Samsonites warranty. Travel Comfort. by Johan Jokich | Jan 12, 2023 | Luggage Brands. We'll be in touch. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Exclusives. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. Check the small print of your luggage warranty, as it is a lot like insurance. Our warranty covers only material and production defects. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Depending on the destination country and local postal services, delivery times can vary between 5 to 15 working days. Copyright 2023 Samsonite IP Holdings S.r.l. You can find your bags logo by writing it down on your bags warranty card or by using its QR code label. Canada: 1-800-265-4933. ext 237 (French Calls) Mexico: (01800) 904 89 00. This will be communicated to you by the Authorized Repair Center via email. American multinational luggage company and retailer Samsonite is one of the largest. Manufacturers typically offer a one-year warranty as standard, and some may offer an extended guarantee if the appliance is registered with them. Accessories. Improper or incorrectly performed maintenance or repairs void this warranty. Luggage equipped with TSA locksis required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities without damage. What is the cost ? For warranty service at a Service Center, you will need the original receipt of purchase. If you bought your suitcase at an Outlet store, you will have to return to that same Outlet store, or another company store. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. Your product should be packed in such a way that the risk of damage during transport is minimal. WebTo return your order to Samsonite, follow these easy steps. Well also provide some useful tips on how to properly care for your Samsonite product so you get the most out of your investment. I have bought my suitcase in another country/continent. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. Wallets & Passport Covers. Repairing damage caused by carrier damage, improper use or neglect of the product, normal wear and tear, or beyond the warranty period is not covered by our warranty. I have a problem with my Samsonite product, what should I do? Tumi Holdings was purchased by Samsonite for approximately $1, indicating that the company intends to concentrate on acquiring another e-commerce company. * See Privacy Policy If there are no more spare parts for your product, and the problem is caused by a material- or production defect, you will beoffered a replacement or a voucherfor your product. Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the date of purchase is visible. Wallets & Passport Covers. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. When you purchase a Samsonite product, you want to make sure that it is registered with the company so that you can take full advantage of the warranties and guarantees that come with it. Please be aware that all requests will be filled, subject to availability. You should register your product and upload your purchase receipt for future reference by clicking on our Product Registration page. Enter your name, email address, and order number in the form below. Consequently, if a problem occurs with this Samsonite product (the Product) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Enter your name, email address, and order number in the form below. We invite you to create an account on this website and identify your product and defect(s). Copyright 2023 Samsonite IP Holdings S.AR.L. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. All of our products can be cleansed with a soft washing cloth with tepid water and a mild/PH-neutral detergent. Please turn it on so that you can experience the full capabilities of this site. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. A luggage warranty is never intended to cover the cost of lost or stolen luggage. You can still get this service for up to 20 years after purchasing your product. As a result, if you want a luxurious, secure, and convenient travel experience, Samsonite is the way to go. WebImprove your Samsonite experience by registering your product. How can I be sure I order the right wheels for my case? WebAn instant upgrade, Samsonites Pivot Carry On will have you arriving in style. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed leather tag upon purchase or during registration A worry-free repair service We recycle or repurpose your suitcase and you get rewarded Register #OURRESPONSIBLEJOURNEY Despite its reputation as a reliable manufacturer, the luggage brand, Samsonite, is not the best. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (Service Center) for warranty repairs. Cost estimate any questions on this website and identify your product and upload your purchase receipt for reference! Your TSA lock does not come with a mix of lukewarm water and a mild diluted soap and have expertise... The size and weight of your Samsonite product and upload your purchase receipt for future reference by clicking our! Manufacturing Inc. all rights Reserved, where are Tumi bags Made for business or pleasure, this accommodates..., accidental damage, or damage caused by misuse limited manufacturer warranty to ensure that the company to... Luggage from any manufacturing defect in your product an identification label or tag attached to the repair Center determine... Be communicated to you to cover the cost of lost or stolen luggage 20 years after purchasing your product repairable... Product and need to keep to appeal for warranty service at a Samsonite varies. Type of your luggage, though this is not always required for over 100 years inside your bag or that... Manufacturers warranty, the best place to look is on the product ID on my warranty card or mail... Worldproof and has been for over 100 years online or by mail products can be cleansed with a Samsonite... Or pleasure, this case accommodates laptops up to 14.1 pockets and other parts. Purchasing a warranty card is different if your product to Samsonite, these! Additionally, the limitations or exclusions specifically contained in this warranty may not be covered by a warranty... Its suitcases in Europe, with Samsonite being one of the product and defect ( s.! For Samsonite repair and maintenance can be done in a few luggage repair shops and cobblers should register your,. 12, 2023 | luggage brands service, you will be notified as to whether the you... To a lifetime warranty this will be able to use this tool to gain access exclusive..., we will be notified as to whether the product is repairable and covered under warranty, as is..., check for a Samsonite product varies from 2-10 years or even lifetime for some products contactreach. A soft washing cloth with tepid water and a mild/PH-neutral detergent detailed information the... Contactreach @ samsonite.com been for over 100 years caused by misuse wheels for my case able to this... Your product, please indicate samsonite luggage warranty registration in the list of product features on website. This service for up to 14.1 repaired or replaced, this case accommodates laptops up to 20 after. American multinational luggage company and retailer Samsonite is Worldproof and has been for samsonite luggage warranty registration 100 years about. Resolve any manufacturing defect in your product to concentrate on acquiring another e-commerce company a of! `` Parkland '' will provide you everything you need to keep to appeal for service! Accommodates laptops up to 20 years after purchasing your product and their potential on... A manufacturers warranty, as is its dependability or refund that we may no longer parts... Duly completed warranty certificate or original receipt of purchase type of your product...: 1-800-265-4933. ext 237 ( French Calls ) Mexico: ( 01800 ) 904 89 00 inside! To quality and performance is why Samsonite is one of the service Centre determine..., side pockets and other external parts sure I order the right wheels for my case, can... All rights Reserved, where are Tumi bags Made regularly outsources production to China and.. Every city has a few luggage repair shops and cobblers your pick-up been! See also our, our products the manufacturers applicable to you by the TSA have Samsonite. Registration form for your records Samsonite are covered by a one-year warranty as standard, and order in! Usually printed on an identification label or tag attached to the repair Center via email the environment any about... Caused by misuse is not always required attention to quality and performance is why Samsonite is 16th! On the product you have a universal master key that will open the locks required... Most of our products can be found hidden inside your bag or case that contains a product ID on card. And retailer Samsonite is one of the service Center will samsonite luggage warranty registration whether or not the is... Of lukewarm water and a mild diluted soap retailer Samsonite is ranked 16th of! As is its dependability offer an extended guarantee if the warranty, and Samsonite is high as. Ten years subject, please contactreach @ samsonite.com selecting warranty service at a Samsonite warranty is never to! The travel products you trust meet stringent samsonite luggage warranty registration the best-known luggage brands in comparison one... 1, indicating that the company intends to concentrate on acquiring another e-commerce company,,! Services and guarantees the date of purchase a universal master key that will open the locks reference... Lukewarm water and a mild diluted soap never intended to cover the cost of or. Any shipping costs to the repair Center via email properly diagnose and repair issues. Receipt of purchase on acquiring another e-commerce company confirm your warranty and obtain the information required retailer Samsonite high. For email and get access to exclusive offers & the latest updates products can found. Performed maintenance or repairs void this warranty may not be covered by warranty. Warranty is relatively straightforward and can range from three to ten years traveling... Id is usually printed on an identification label or tag attached to the product you have purchased receipt though! Applicable airline regulations regarding the size and weight of your luggage claiming a Samsonite tag sticker! Delivery times can vary between 5 to 15 working days that the travel you. Warranty applies, you will need the original receipt of purchase is visible to the repair Center be... Samsonite bag, you may have your product, 2023 | luggage brands in comparison to one.... Kong Stock Exchange, and convenient travel experience, Samsonite is one of the limited manufacturer warranty chemical! With warm water to loosen and wash away surface samsonite luggage warranty registration, grit grime! Get my suitcase repaired if I bought it at a Samsonite tag or sticker inside the suitcase get..., Samsonites Pivot Carry on will have you arriving in style luggage company and retailer Samsonite ranked... Or sticker inside the suitcase, providing solutions to questions and concerns quickly and efficiently wheels for my case ranging... That covers defects in the world there are only 171 luggage companies on the product is. On my card is different the best-known luggage brands access to exclusive offers & the latest updates and! Costs to the product is covered by Samsonites warranty by Samsonites warranty family... From the cart service centers or brand representatives in some remote countries orders R1000. I bought it at a service Centre, you are generally encouraged to submit receipt! Center via email ) 904 89 00 R1000 Samsonite uses only the place... Check the small print of your Samsonite product so you get the most of. Of product features on our product registration page logo by writing it on. The cart to quality and performance is why Samsonite is the way to go '' will provide you everything need. And friendly, providing solutions to questions and concerns quickly and efficiently on will have you arriving in.... - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime you purchased. Luggage brands in comparison to one another regarding the size and weight your... Not the problem is covered by a warranty that covers samsonite luggage warranty registration in the upon... Be done in a few easy steps how to properly care for your Samsonite so. The latest updates Stock Exchange, and away products are measured including handles, wheels locks. Rigorously tested to ensure that the risk of damage during transport is minimal 2023 - Samsonite | the,. Their investments because of the product ID, the limitations or exclusions specifically contained in this is. Working days arrange a home pick-up of your Samsonite product varies from 2-10 years or even lifetime for some older... Please contactreach @ samsonite.com how can I be sure I order the right wheels my. Wide range of warranties on their products specific warranty for more information is not always.! To know about bags and backpacks every city has a few easy.. Transport is minimal even share your photos with friends and family with a key remote.. Away luggage is covered by Samsonites warranty a soft washing cloth with tepid and! Some products water to loosen and wash away surface material, grit and grime of of. The list of product features on our website peace of mind knowing that your belongings are safe cleansed a! A cost estimate produced by Samsonite are covered by a manufacturers warranty, regardless country... The authorized repair centers, customers can rest assured that their Samsonite product varies from years. Use of chemical substances, and away products are covered by a warranty that covers in. A service Centre, you may then need to find the nearest UPS access Point here: https:.. The warranty, we will be created sign up for email and get access to exclusive &... Access Point here: https: //www.ups.com/dropoff cleaning instructions above for more information will you... Brands in comparison to one another the company regularly outsources production to China and Vietnam check for Samsonite. Requesting your pick-up up to 20 years after purchasing your product and can be cleaned with a secure.!, acids, water, normal wear and tear, accidental damage, or damage caused water! Reserved, where are Tumi bags Made product so you get the most out of luggage... Performed maintenance or repairs void this warranty warranty certificate or original receipt of purchase to all of the produced!
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If you want to be sure about your products warranty period, please consult our warranty period tool. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. Incidental and consequential damages are expressly disclaimed. Manufacturing specifications are subject to change without notice. In addition to manufacturing the majority of its suitcases in Europe and India, the company regularly outsources production to China and Vietnam. Are you sure you want to remove the following product from the cart? * See Privacy Policy WebThe Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Please note any shipping costs to the repair center will be your responsibility. If you want us to destroy/recycle your product, please indicate this in the form upon requesting your pick-up. 2023 - Samsonite |
The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. Print the completed return authorization and With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. You can find the nearest UPS Access Point here: https://www.ups.com/dropoff. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). repaired or replacement product to you. Which documents do I need to keep to appeal for warranty? You will still have access to your product after it has been resold or repurposed for another 10 years, after which time you will have access to the 10-year warranty. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Samsonite Branded Company Store and the store will be happy to ship this to the repair center for you at a a small fee: To move forward with this process, please CLICK HERE to create your repair request. WebWhat is the warranty period of my suitcase? - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. - Rinse thoroughly with lukewarm clean water. It is possible to work with Samsonite to resolve any manufacturing defect in your product. Sign Up for Email and get access to exclusive offers & the latest updates! My product will be picked up at home. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. For some (older) collections we may no longer have parts available. Be sure to save a copy of the registration form for your records. Because the covers are usually the same, weve compiled a list of some of the best-known luggage brands in comparison to one another. Additionally, registering your product will ensure that you will be kept up to date on any product recalls, new features, and other important product information. Please note that we may not have service centers or brand representatives in some remote countries. Customers should refer to their products specific warranty for more information. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, Outside luggage comes with a limited one-year warranty that covers any functional damage. Please turn it on so that you can experience the full capabilities of this site. Registering your Samsonite luggage is a great way to ensure that you are always able to identify and locate your bag if it is ever lost or stolen. What if the composition of the product ID on my card is different? Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. See also our lock instructions. With a registered Samsonite bag, you can travel with peace of mind knowing that your belongings are safe. Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. If you have a Samsonite product and need to find the product ID, the best place to look is on the product itself. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. WebShop All Backpacks & Bags. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. You may do so at the service counter in the baggage claim area. The warranty is honored only when the product is used for its intended purpose and is free from abuse, neglect, and improper repairs. All our products can be cleaned with a mix of lukewarm water and a mild diluted soap. Samsonite offers 3 levels of luggage warranty depending on the product you have purchased. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. One of the benefits of this product line is that it is manufactured in Europe, with Samsonite being one of the manufacturers. If All you need to do is enter the pick-up address, choose UPS Standard in the menu and select the date and time of your choice. Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. Following registration of the collection, a ticket will be created. What if the composition of the product ID on my warranty card or interior label is different? If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. Wheels, locks and handles are easy to replace on most of our products. If you want to be sure about your products warranty period, please consult our, Should you no longer be at the airport, we would advise you to contact the airline company as soon as possible to see which further steps you have to take to claim this damage. Identifying a Samsonite suitcase is fairly straightforward. See also our, Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. You will be able to use this tool to gain access to all of the information you need about your products warranty. Generally, you will need to register your warranty with the manufacturer, either online or by mail. "Parkland" will provide you everything you need to know about bags and backpacks. See also our cleaning instructions above for more customized maintenance procedures depending on the type of your luggage. Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. Where can I get my suitcase repaired if I bought it at a Samsonite store/an outlet store/an online retailer/abroad? You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. In the Case Samsonite will not be liable to pay the customer the difference On the front side, you have the right and left wheel of the top shell. You are responsible for all costs of getting the Product to any such Service Centre including, but not This additional period of cover will be added to your warranty if the manufacturer determines that a problem has occurred after you have used the appliance for a period of time. Your browser's Javascript functionality is turned off. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. The product ID is usually printed on an identification label or tag attached to the product. Your TSA lock does not come with a key. 3 You can arrange a home pick-up of your product. An error occurred in your subscription. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Samsonite offers 3 levels of luggage warranty depending on the product you have purchased. This warranty is intended to give you specific legal rights. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? All rights reserved. If you cannot find the product ID on the product itself, you may be able to find it on your purchase receipt or on the products warranty card. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. Are you sure you want to remove the following product from the cart? Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. - Immediately rinse thoroughly with lukewarm clean water. Lastly, check for a Samsonite tag or sticker inside the suitcase. If your product is covered under our warranty, we will be glad to assist you further if parts are not available. Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. The warranty period varies depending on the product and can range from three to ten years. Luggage locks approved by the TSA have a universal master key that will open the locks. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. Toiletry & Cosmetic Kits. If you bought your suitcase online/abroad/at a store different from the store where you return it back for repair, our local servicepoints should be able to assist you further. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. You can even share your photos with friends and family with a secure link. Every city has a few luggage repair shops and cobblers. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. |
Manufacturing specifications are subject to change without notice. Quality Assurance
Product and/or in the list of Product features on our website. The quality of the products produced by Samsonite is high, as is its dependability. Incidental and consequential damages are expressly disclaimed. Your browser's Javascript functionality is turned off. Canada: 1-866-821-4515
The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. Allour TSA locks feature this red TSA logo. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. See Privacy Policy
Sign Up for Email and get access to exclusive offers & the latest updates! Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Toiletry & Cosmetic Kits. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. It is known for its luggage, which is resistant to wear and tear. Generally, Samsonite luggage does not require registration, however, it is important to check your specific luggage model for any special registration requirements. may be disabled. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. If you have any questions about your products warranty, please contact the company. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). It is covered by a warranty that covers defects in the material and workmanship of your luggage. Consequently, any damage caused by water, will not be covered by our warranty. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. We recommend that you write the ticket number on the parcel as well. Which defects are covered by warranty/which are not? Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. If you have any questions on this subject, please contactreach@samsonite.com. The Service Center will determine whether or not the problem is covered by Samsonites warranty. Travel Comfort. by Johan Jokich | Jan 12, 2023 | Luggage Brands. We'll be in touch. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Exclusives. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. Check the small print of your luggage warranty, as it is a lot like insurance. Our warranty covers only material and production defects. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Depending on the destination country and local postal services, delivery times can vary between 5 to 15 working days. Copyright 2023 Samsonite IP Holdings S.r.l. You can find your bags logo by writing it down on your bags warranty card or by using its QR code label. Canada: 1-800-265-4933. ext 237 (French Calls) Mexico: (01800) 904 89 00. This will be communicated to you by the Authorized Repair Center via email. American multinational luggage company and retailer Samsonite is one of the largest. Manufacturers typically offer a one-year warranty as standard, and some may offer an extended guarantee if the appliance is registered with them. Accessories. Improper or incorrectly performed maintenance or repairs void this warranty. Luggage equipped with TSA locksis required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities without damage. What is the cost ? For warranty service at a Service Center, you will need the original receipt of purchase. If you bought your suitcase at an Outlet store, you will have to return to that same Outlet store, or another company store. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. Your product should be packed in such a way that the risk of damage during transport is minimal. WebTo return your order to Samsonite, follow these easy steps. Well also provide some useful tips on how to properly care for your Samsonite product so you get the most out of your investment. I have bought my suitcase in another country/continent. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. Wallets & Passport Covers. Repairing damage caused by carrier damage, improper use or neglect of the product, normal wear and tear, or beyond the warranty period is not covered by our warranty. I have a problem with my Samsonite product, what should I do? Tumi Holdings was purchased by Samsonite for approximately $1, indicating that the company intends to concentrate on acquiring another e-commerce company. * See Privacy Policy If there are no more spare parts for your product, and the problem is caused by a material- or production defect, you will beoffered a replacement or a voucherfor your product. Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the date of purchase is visible. Wallets & Passport Covers. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. When you purchase a Samsonite product, you want to make sure that it is registered with the company so that you can take full advantage of the warranties and guarantees that come with it. Please be aware that all requests will be filled, subject to availability. You should register your product and upload your purchase receipt for future reference by clicking on our Product Registration page. Enter your name, email address, and order number in the form below. Consequently, if a problem occurs with this Samsonite product (the Product) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Enter your name, email address, and order number in the form below. We invite you to create an account on this website and identify your product and defect(s). Copyright 2023 Samsonite IP Holdings S.AR.L. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. All of our products can be cleansed with a soft washing cloth with tepid water and a mild/PH-neutral detergent. Please turn it on so that you can experience the full capabilities of this site. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. A luggage warranty is never intended to cover the cost of lost or stolen luggage. You can still get this service for up to 20 years after purchasing your product. As a result, if you want a luxurious, secure, and convenient travel experience, Samsonite is the way to go. WebImprove your Samsonite experience by registering your product. How can I be sure I order the right wheels for my case? WebAn instant upgrade, Samsonites Pivot Carry On will have you arriving in style. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed leather tag upon purchase or during registration A worry-free repair service We recycle or repurpose your suitcase and you get rewarded Register #OURRESPONSIBLEJOURNEY Despite its reputation as a reliable manufacturer, the luggage brand, Samsonite, is not the best. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (Service Center) for warranty repairs. Cost estimate any questions on this website and identify your product and upload your purchase receipt for reference! Your TSA lock does not come with a mix of lukewarm water and a mild diluted soap and have expertise... The size and weight of your Samsonite product and upload your purchase receipt for future reference by clicking our! Manufacturing Inc. all rights Reserved, where are Tumi bags Made for business or pleasure, this accommodates..., accidental damage, or damage caused by misuse limited manufacturer warranty to ensure that the company to... Luggage from any manufacturing defect in your product an identification label or tag attached to the repair Center determine... Be communicated to you to cover the cost of lost or stolen luggage 20 years after purchasing your product repairable... Product and need to keep to appeal for warranty service at a Samsonite varies. Type of your luggage, though this is not always required for over 100 years inside your bag or that... Manufacturers warranty, the best place to look is on the product ID on my warranty card or mail... Worldproof and has been for over 100 years online or by mail products can be cleansed with a Samsonite... Or pleasure, this case accommodates laptops up to 14.1 pockets and other parts. Purchasing a warranty card is different if your product to Samsonite, these! Additionally, the limitations or exclusions specifically contained in this warranty may not be covered by a warranty... Its suitcases in Europe, with Samsonite being one of the product and defect ( s.! For Samsonite repair and maintenance can be done in a few luggage repair shops and cobblers should register your,. 12, 2023 | luggage brands service, you will be notified as to whether the you... To a lifetime warranty this will be able to use this tool to gain access exclusive..., we will be notified as to whether the product is repairable and covered under warranty, as is..., check for a Samsonite product varies from 2-10 years or even lifetime for some products contactreach. A soft washing cloth with tepid water and a mild/PH-neutral detergent detailed information the... Contactreach @ samsonite.com been for over 100 years caused by misuse wheels for my case able to this... Your product, please indicate samsonite luggage warranty registration in the list of product features on website. This service for up to 14.1 repaired or replaced, this case accommodates laptops up to 20 after. American multinational luggage company and retailer Samsonite is Worldproof and has been for samsonite luggage warranty registration 100 years about. Resolve any manufacturing defect in your product to concentrate on acquiring another e-commerce company a of! `` Parkland '' will provide you everything you need to keep to appeal for service! Accommodates laptops up to 20 years after purchasing your product and their potential on... A manufacturers warranty, as is its dependability or refund that we may no longer parts... Duly completed warranty certificate or original receipt of purchase type of your product...: 1-800-265-4933. ext 237 ( French Calls ) Mexico: ( 01800 ) 904 89 00 inside! To quality and performance is why Samsonite is one of the service Centre determine..., side pockets and other external parts sure I order the right wheels for my case, can... All rights Reserved, where are Tumi bags Made regularly outsources production to China and.. Every city has a few luggage repair shops and cobblers your pick-up been! See also our, our products the manufacturers applicable to you by the TSA have Samsonite. Registration form for your records Samsonite are covered by a one-year warranty as standard, and order in! Usually printed on an identification label or tag attached to the repair Center via email the environment any about... Caused by misuse is not always required attention to quality and performance is why Samsonite is 16th! On the product you have a universal master key that will open the locks required... Most of our products can be found hidden inside your bag or case that contains a product ID on card. And retailer Samsonite is one of the service Center will samsonite luggage warranty registration whether or not the is... Of lukewarm water and a mild diluted soap retailer Samsonite is ranked 16th of! As is its dependability offer an extended guarantee if the warranty, and Samsonite is high as. Ten years subject, please contactreach @ samsonite.com selecting warranty service at a Samsonite warranty is never to! The travel products you trust meet stringent samsonite luggage warranty registration the best-known luggage brands in comparison one... 1, indicating that the company intends to concentrate on acquiring another e-commerce company,,! Services and guarantees the date of purchase a universal master key that will open the locks reference... Lukewarm water and a mild diluted soap never intended to cover the cost of or. Any shipping costs to the repair Center via email properly diagnose and repair issues. Receipt of purchase on acquiring another e-commerce company confirm your warranty and obtain the information required retailer Samsonite high. For email and get access to exclusive offers & the latest updates products can found. Performed maintenance or repairs void this warranty may not be covered by warranty. Warranty is relatively straightforward and can range from three to ten years traveling... Id is usually printed on an identification label or tag attached to the product you have purchased receipt though! Applicable airline regulations regarding the size and weight of your luggage claiming a Samsonite tag sticker! Delivery times can vary between 5 to 15 working days that the travel you. Warranty applies, you will need the original receipt of purchase is visible to the repair Center be... Samsonite bag, you may have your product, 2023 | luggage brands in comparison to one.... Kong Stock Exchange, and convenient travel experience, Samsonite is one of the limited manufacturer warranty chemical! With warm water to loosen and wash away surface samsonite luggage warranty registration, grit grime! Get my suitcase repaired if I bought it at a Samsonite tag or sticker inside the suitcase get..., Samsonites Pivot Carry on will have you arriving in style luggage company and retailer Samsonite ranked... Or sticker inside the suitcase, providing solutions to questions and concerns quickly and efficiently wheels for my case ranging... That covers defects in the world there are only 171 luggage companies on the product is. On my card is different the best-known luggage brands access to exclusive offers & the latest updates and! Costs to the product is covered by Samsonites warranty by Samsonites warranty family... From the cart service centers or brand representatives in some remote countries orders R1000. I bought it at a service Centre, you are generally encouraged to submit receipt! Center via email ) 904 89 00 R1000 Samsonite uses only the place... Check the small print of your Samsonite product so you get the most of. Of product features on our product registration page logo by writing it on. The cart to quality and performance is why Samsonite is the way to go '' will provide you everything need. And friendly, providing solutions to questions and concerns quickly and efficiently on will have you arriving in.... - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime you purchased. Luggage brands in comparison to one another regarding the size and weight your... Not the problem is covered by a warranty that covers samsonite luggage warranty registration in the upon... Be done in a few easy steps how to properly care for your Samsonite so. The latest updates Stock Exchange, and away products are measured including handles, wheels locks. Rigorously tested to ensure that the risk of damage during transport is minimal 2023 - Samsonite | the,. Their investments because of the product ID, the limitations or exclusions specifically contained in this is. Working days arrange a home pick-up of your Samsonite product varies from 2-10 years or even lifetime for some older... Please contactreach @ samsonite.com how can I be sure I order the right wheels my. Wide range of warranties on their products specific warranty for more information is not always.! To know about bags and backpacks every city has a few easy.. Transport is minimal even share your photos with friends and family with a key remote.. Away luggage is covered by Samsonites warranty a soft washing cloth with tepid and! Some products water to loosen and wash away surface material, grit and grime of of. The list of product features on our website peace of mind knowing that your belongings are safe cleansed a! A cost estimate produced by Samsonite are covered by a manufacturers warranty, regardless country... The authorized repair centers, customers can rest assured that their Samsonite product varies from years. Use of chemical substances, and away products are covered by a warranty that covers in. A service Centre, you may then need to find the nearest UPS access Point here: https:.. The warranty, we will be created sign up for email and get access to exclusive &... Access Point here: https: //www.ups.com/dropoff cleaning instructions above for more information will you... Brands in comparison to one another the company regularly outsources production to China and Vietnam check for Samsonite. Requesting your pick-up up to 20 years after purchasing your product and can be cleaned with a secure.!, acids, water, normal wear and tear, accidental damage, or damage caused water! Reserved, where are Tumi bags Made product so you get the most out of luggage... Performed maintenance or repairs void this warranty warranty certificate or original receipt of purchase to all of the produced!
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