Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether its face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Thanks for that clarity, Dustin. If you have an ad-blocker enabled you may be blocked from proceeding. Talent Networks enhance your job search and application process. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. The Talent Acquisition Specialist I (TAS I) is responsible for the . Human discernment and compassion will play a key role in building trust as these new AI functions are integrated into CX solutions. TTEC Talent Acquisition Specialist Hourly Pay Updated Nov 16, 2022 United States Canada India Mexico Philippines United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Total Pay Estimate & Range Confident Total Pay $41 / hr Base Pay $28 / hr All Additional Pay $12 / hr $41 / hr Total Pay $33 $51 Customer Experience Strategy Contact Center Operations Contact Center Technology Intelligent Automation Revenue Generation Data Pull back the curtain of some of the worlds most iconic brands and youll find the people and technology of TTEC. And so again, that's around the stabilization. Thank you. I'm going to provide some context supporting our guidance. Thank you so much. It really just to be clear, really a continuation of kind of impacts that we had in 2022 because hyper growth continued to grow in 2022. Visit the Career Advice Hub to see tips on interviewing and resume writing. Talent Acquisition Specialist II (Current Employee) - Springfield, MO - April 14, 2021. And those will - as we sell into that demand and open those geographies, we expect the pace of that - those offshore services to increase throughout the year. Looking to hire great talent and contribute to . These technology consulting and long-term managed service contracts fall right in our sweet spot. Our outlook for TTEC in 2023 is low single-digit growth with tempered margins driven by our Engage segments performance being impacted with the points I mentioned earlier. There is certainly a lot of talk about that amongst clients. Next, continuing to scale our offshore delivery platform to strengthen our margin profile. Over the past decade, we've set up our company to capitalize on three game-changing megatrends. Yes. Works to ensure hiring goals are met by providing a professional hiring experience to candidates. Organic growth was 1.6% on a constant currency basis. Thank you, Ken, and good morning, everyone. It allows her to partner very closely with Dave Seybold, who also has a multibillion-dollar experience on the digital side as well. Get started with your Free Employer Profile, All Talent Acquisition Specialist Salaries, average salary for a Talent Acquisition Specialist is $53,013 per year in United States, The Ultimate Job Interview Preparation Guide. And if we just look at year-over-year pipeline and we look at how our conversions are going right now, et cetera, we feel very confident that we can get to where we ultimately have been communicating to the Street. And consequently, there's a lot of misinformation within all those different vessels of information. And so what I would just say to you is that although M&A is something that is absolutely going to continue to be part of our strategy, our future strategy, we think that it's prudent for us to wait a little bit and try to see where the valuations come in on some of the targets that we're looking at. So we have a pipeline of opportunities with some of the clients in that hyper growth sector. I attend conference calls daily. I know your plans to expand to a much larger company. These capabilities accelerate speed to proficiency, create new career pathways, deliver the best possible business outcomes and will create higher margin opportunities for TTEC. Head of Global Recruiting / Talent Acquisition TTEC Feb 2018 - Dec 2022 4 years 11 months. I think that what - one of the things that is really important for the Street to understand is that we saw this self-made if you want to call it, recession coming quite some time ago. Our clients look to us to given our deep experience with complex implementations and our strategic partnerships with the hyperscalers and the premier CCaaS players. Having said that, I could not be more excited about our strength in global leadership team and our differentiated platform. I think you mentioned upcoming new disclosures on vertical performance planned for this year. Are you looking for a new job? In health care, in 2022, we implemented 14 open enrollment programs for 10 clients, and we were consistently the top performer. Thank you. And so we're taking this conservative approach and we feel, like I said, very confident in our business and where it's going. From the very beginning, we have aspired to build something truly unique in the industry, a single end-to-end resource for premium CX technology, AI and service to power the most customer-centric brands on the planet. I know you added three more. So again, if you think about the metrics that we touched on back to Cassie's question, when you think about the 70-30 mix, and you think about our guidance next year or this year and for fiscal year '23 and you think of it as a 73.67 [ph] and 10 points of margin differential in the gross margin, that's kind of up the puts and takes, if you will, in terms of ups and downs relative to it because the expectation is still net expand, right, relative to it. And that's where we're actually working with our clients as well as working with the AI providers, which would be in many cases - in most cases, the hyperscalers, narrowing that information so that it's put in a vertical format and consequently, when questions are asked, whether it'd be for a chatbot, a voicebot, et cetera, that you're getting every single time an accurate answer and not something that's rather in the Bizarro [ph] category as many people have been playing with ChatGPT and experiencing. And we'll give you more color kind of going forward in terms of specific growth rates. These digital transformation initiatives are complicated and will provide us with technology and managed service opportunities for many years to come. As a. Get notified about new Talent Acquisition Specialist jobs in United States. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of TTEC; Shelly Swanback, Chief Executive Officer of TTEC Engage and President of TTEC; and Dustin Semach, Chief Financial Officer of TTEC. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals and business outlook, which are based on management's current beliefs and assumptions. As we open up the call, we ask that you limit your questions to one at a time. Good morning, George. Thanks, Ken. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. So let me begin. As a Recruiting Specialist work onsite in GateWay Center, Araneta City, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.. What You'll Be Doing. There is a reason why we brought Shelly in intentionally did not bring in a BPO type person. We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: I mean it feels like Digital has got a kind of a wider opportunity with cloud migration, emergence of AI potential to maybe move into adjacencies outside of CX and that business gets more strategic inside enterprises potentially be able to drag along more CX volumes? Forward-looking statements are subject to various risks, uncertainties and other factors that could cause our actual results to differ materially from those expected and described today. By continuing to use our website and/or clicking OK, #ExperienceTTEC. To ensure this doesnt happen in the future, please enable Javascript and cookies in your browser. Referrals increase your chances of interviewing at TTEC by 2x. Career paths Whether you like working with clients, customers, or in a business support role, we have a position you'll rock. Attend Job Fairs. As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. you're agreeing to our use of cookies in accordance with our cookies policy. Elevated. Certainly, as Dave joined the team and the relationship he brings with both partners and clients, we're expecting accelerated go-to-market execution throughout the year. Our embedded base performance remains strong as demonstrated by Engage's last 12-month revenue retention rate of 97%, excluding pandemic-related volumes, Engage's revenue retention rate was 105%. We expanded our client base by winning 93 new logos and we grew our delivery footprint with three new offshore geographies. #40yearsofsmiles. We ended 2022 with solid execution and financial results despite the increased uncertainties surrounding the global macroeconomic environment, our performance reflects our broad and diverse base of global clients, our expertise across strategic verticals and our full range of digital CX technology, AI and service capabilities. We wanted somebody that understood technology, understood technology implementation. Good morning. He/she works closely with site TA team to coordinate recruiting efforts as needed. Adjusted EBITDA was $84.8 million or 12.9% of revenue compared to $84.1 million or 13.7% in the prior year. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. The EPS decline is driven predominantly by the interest rate hikes across 2022 and anticipated interest rate hikes in 2023 that will impact our variable interest rate. And one for you, Dustin, if I can. Organic growth was 1.6% on a constant currency basis. Our Engage segment reported fourth quarter 2022 revenue of $534.9 million an increase of 8.3% over the prior year, 4.6% on a like-for-like basis, excluding the impact of pandemic-related volumes. We think that's a trend that we're going to see over the next 5-plus years. We're confident that we'll successfully navigate these pressures while we continue to make investments in technology, infrastructure, our global footprint and M&A integration. And their entire focus is execution to double the business and double it in the shortest period of time possible while significantly increasing our margins. As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat yo u'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.. What You'll Be Doing. Click the link in the email we sent to to verify your email address and activate your job alert. AI-based tools are enabling us to find, train and onboard these knowledge workers with speed. Due to recent acquisitions, our Digital revenue as a percentage of our overall revenue has increased. Your line is now open. Clients across industries continue to be focused on the importance of a great customer experience. But in addition to that, what we're also seeing is that they're peeling off more business that's internal and moving it to a partner such as TTEC. Your line is now open. Next question is from the line of Bryan Bergin of Cowen. Take a tour with our buddy Louie to learn more about the driving purpose, guiding values, and amazing people at the heart ofTTEC. A free inside look at company reviews and salaries posted anonymously by employees. Our two distinct but connected business segments enable us to deliver differentiated results in this new phase of AI-driven CX innovation. So not only do we have the benefit of the consolidation where they're going with fewer players, which we think is a good thing, not a bad thing. Founded in 1982 and with more than 50,000 employees operating . Capital expenditures were $84 million or 3.4% of revenue for the full year of 2022 compared to 60.4 or 2.7% in the prior year. Having worked with clients to take advantage of previous AI and technology innovation cycles before, it's clear that technology is only one part of the equation in terms of delivering tangible business results. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. Next question is from the line of George Sutton of Craig-Hallum. As mentioned, we are pleased with our fourth quarter financial performance, especially when considering the headwinds that both Ken and Shelly highlighted earlier. [Operator Instructions] Our first question is from the line of Maggie Nolan of William Blair. I would like to remind all parties that you will be in a listen-only mode until the question-and-answer session. While technology has always been fundamental to our solutions for clients, we've provided a steady hand to separate the helpful from the hype, from the earliest IVRs to today's latest developments with AI, our focus has always been delighting customers and helping our clients grow. I'll start. But what I would just simply say to you is that we're going to - right now, our team is very focused on execution and on organic growth. Our focus for 2023 goes without saying it's all about execution. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I think you guys said and grew 60% in 2022. Last year, we successfully grew our offshore footprint by 60%, and we have plans underway to further scale in 2023. Got it. In addition, we were named by Forbes as one of America's best large employers for the third consecutive year. This comprehensive contract includes CX technology, account management, customer support and back office services. There's quite a bit of - we're very early days with not only where the technology is, but also where clients are. I would say that it is going to be predominantly organic. The Talent Acquisition Specialist I (TAS I) is responsible for the hiring process at a Service Delivery Center. assumptions. These three trends are putting pressure on companies across the globe to find a partner so that they can move quickly and with confidence. That said, I think that it's safe to say that we're going to be very fiscally responsible and mind our balance sheet. And for your offshore, I know you guys talked about continuing to build out your offshore geographies. Thank you. We are excited about our future, supported by our 40 year track record of delivering innovation and value-driven CX outcomes for our clients, strong executive leadership team and an unmatched CX technology and services platform. Your line is now open. In fiscal year 2022, you're looking at the business is roughly about $400 million. Thank you. Dave and his team are accelerating progress on our digital priorities. We expect this momentum to continue to build. Please disable your ad-blocker and refresh. Operating income was $248.5 million or 10.2% of revenue compared to $286.2 million or 12.6% in the prior year. We're also growing in property and casualty and now support three out of five of the industry leaders in this category. Accepting digital applications for your protection and the protection of our employees : Apply online today to connect with us. The increase is driven by investments in IT security and infrastructure and our accelerated geographic expansion efforts. To give you an idea in terms of - just to put a pin on the consolidation is that our top 10 grew roughly 4%, and that's including the decline in pandemic related volumes in 2022, and you're looking at a number for 2020 in the neighborhood of 14%, 15% for - excluding the pandemics. And we're being very thoughtful about those opportunities. While our sales cycles have extended, our enterprise and public sector clients continue to recognize the long-term benefits for modernizing and digitally enhancing their CX ecosystem. I would say, strength within financial services and health care predominantly and then strong performance still in public sector and as well as automotive, but slightly behind, I would say, financial services and health care. What's different now is that practical business benefits are within reach. Now turning to the midpoint of our 2023 guidance as outlined in greater detail in our fourth quarter and full year 2022 earnings press release. TeleTech is on the search a Seasonal Talent Acquisition Specialist to Work from Home and proactively deliver hiring needs at Santa Rosa, Laguna. Hey, guys. And then the hyper growth category with Engage, what percent of revenue is that what percent of Engage revenue is that? Yes. With a strong foundation and an agile mindset, we have the resilient and have preserved through the economic cycles, global pandemics and natural disasters. So the 60% was a reference to growing our delivery footprint inside of Digital, and we definitely will continue to scale that footprint. Now, more than ever, how we connect is everything. We wanted somebody that understood digital and we wanted somebody to understood very large scale. The estimated additional pay is $26,147 per year. - Hey, Maggie. On February 23, 2023, the Board declared the next semi annual dividend of $0.52 per share, payable on April 20, 2023, to shareholders of record as of March 31, 2023. You may begin. Net debt increased $171.3 million to $810.2 million year-over-year primarily related to acquisition-related investments associated with the Fannie asset acquisition and capital distributions, partially offset by cash flow generation. Yesterday, TTEC issued a press release announcing its financial results. Bronze for Best Place To Work - Large Organic growth was 2% on a constant currency basis. Bronze for Best Diversity and Inclusion They're using advanced analytics to anticipate the future needs of their customers with proactive outreach and next best actions. As we look ahead, some clients in select verticals continue to have reduced visibility into their short to midterm outlook. In the fourth quarter, operating income was $53.4 million or 10% of revenue compared to 48.1 or 9.7%. If not using TTEC Active Directory (AD) credentials: Non-SSO Log In . Adjusted EBITDA was $326.6 million or 13.4% of revenue. The attention of that statement was more going forward in Q1 and beyond. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Please reference our commentary in the business outlook section to our fourth quarter and full year 2022 earnings press release to obtain our expectations for first quarter and full year 2023 performance at the consolidated and segment level. This concludes TTEC's fourth quarter and full year 2022 earnings conference call. I'll start with a review of our fourth quarter and full year 2022 results before providing you context on our 2023 guidance. I know you pointed out a few things in the quarter specifically, for example the DSOs. As the largest pureplay CX technology and services player in the world, we're helping these companies use the modern capabilities enabled by the cloud to create customer experiences across every touch point that are personalized, effortless and differentiated. 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