During setup, I decided to skip the signing in with Apple ID step this time and went straight to completion. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Will this resolve the issue? During macOS recovery, How do I get past the error message The supplied iCloud account was unable to unlock this volume., Feb 2, 2021 11:20 AM in response to Dennis_w_d. Apple may provide or recommend responses as a possible solution based on the information Copy this string for use in the next step. Here are steps to use it to unblock iCloud: Step 1: Go to the website. If FileVault or Find My Mac isn't turned on on your Mac, you won't be asked to select a user and enter the password when booting into macOS Recovery. If you still see "The supplied iCloud account was unable to unlock this volume." Nov 11, 2021 11:46 AM in response to sokhorncam. Managed services providers often prioritize properly configuring and implementing client network switches and firewalls. I have been tasked with "fixing" my wife's MacBook. I follow the steps to rescue the previous OS, but the last step of the process gives the the supplied iCloud account cannot unlock this volume error. Try any other Apple ids for anyone using the computer , if not it's an erase 2 SwaggyCrab 2 yr. ago Yup I logged in on my previous iCloud and it worked 1 SwaggyCrab 2 yr. ago Jessica Shee is a senior tech editor at iBoysoft. Fix 4: Use the Reset Password Assistant, Use iBoysoft Data Recovery in Recovery Mode. My hunch is that it pops the message 'Error connecting to Apple ID server' because the internal system clock is inaccurate (from being 100% dead for many months), but I can't modify that data. call I paid $39 to a service linked to Apple, or so I thought (JustAnswer remote 800-240-1371), and they did nothing. Enter the following command to unlock the FileVault Master keychain. Trying to recover your Mac using your iCloud account will not work either, it just gives you this error message. I know my password is correct because it wouldn't have prompted me to unlock account. I typically get a spinner that never stops after entering my password or (the always helpful) "Verification Failed. After I repaired Macintosh HD, I clicked on Macintosh HD - Data, and repaired it. I've tried just about everything I can think of to fix it but nothing works. Do you recall if FileVault was enabled prior to this issue? Click the arrow button to proceed. Lets Find Out, Can I Game Without Headphones/Headsets? Any insight or ideas would be much appreciated!! Click the arrow button to proceed. Or mount the volume! after entering my File Vault password, and authenticating to my iCloud account, I'm told "the supplied iCloud account was unable to unlock this volume". on macOS Recovery, move on with Fix 5. Is there anything that can help? Is the disk corrupt? If Disk Utility found no errors or repaired all errors, reinstall macOS. 1. patrickburch, User profile for user: Real cool. (also not possible in target disk mode via another Mac - error: The supplied password failed to unlock the disk.) Enter the command diskutil corestorage unlockVolume UUID -recoveryKeychain /Path/to/keychain/file to unlock the disk with UUID. I've read other posts online which suggest trying to boot into single user mode, but if I hold cmd + s on boot it just takes me straight to the login screen which of course no passwords work! What you can try to do is target discount. To reset the password, click "Forget all passwords?" Without your recovery key - you're in a precarious state. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. 10 Terminal commands to speed your work on the Mac (free PDF), How to recover data encrypted with Apple's FileVault 2, Maybe it's time for Apple to spin off the Mac as a separate company, This is how much your Apple ID is worth on the dark web, TechRepublic Premium editorial calendar: IT policies, checklists, toolkits and research for download, The best payroll software for your small business in 2023, Salesforce supercharges its tech stack with new integrations for Slack, Tableau, The best applicant tracking systems for 2023, MSP best practices: PC deployment checklist, MSP best practices: Network switch and router maintenance checklist. Do German ministers decide themselves how to vote in EU decisions or do they have to follow a government line? We've tried over 50 iterations. Was Galileo expecting to see so many stars? A forum where Apple customers help each other with their products. Is attempting first aid via disk utility helpful, or Disk Warrior? Suppose you didn't manually back up your Mac before the update; there's still a chance that you have a local APFS snapshot of your startup disk to restore to if you have configured Time Machine to back up to an external drive and back up your Mac automatically. 1-800-MY-APPLE, or, What to do after you change your Apple ID or password - Apple Support, Sales and Apple disclaims any and all liability for the acts, 2019 MacBook Pro ii.3Ghz, Upgrading from Catalina to Big Sur. Password is correct. Learn more about Stack Overflow the company, and our products. An unknown error occurred." All postings and use of the content on this site are subject to the. Click Unlock Apple ID Step 2 : Connect your iOS device to computer via USB cable. In order to reset a forgotten password you have to. enter your password No help. Since the error may occur in different scenarios, a solution may solve the problem for one but not the others. Looks like no ones replied in a while. Should I just take the computer to an Apple store to get it restored? and when I enter the admin password I get I paid $39 to a service linked to Apple, or so I thought (JustAnswer remote 800-240-1371), and they did nothing. Select Password in the Sign-In and Security section. Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'techgamin_com-leader-2','ezslot_6',169,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-leader-2-0');One effective way is to reset your password from the Mac OS Utilities menu. provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Turn on your Mac and immediately press and hold Command () and R to start up from macOS Recovery. 3. Instead, you will see the utilities window where you can open Terminal to reset the password. The Mac does not start. Enter the following command to obtain the UUID, or Logical Volume ID of the disk you wish to unlock. Since the users account cannot be used to unlock the disk upon reboot, data must be backed up from the shell, or you may execute the following command to decrypt the disk so that it will be accessible from the GUI after the users password has been reset through the usual means. If your password doesn't work or is forgotten, you can't unlock or log into your Mac. Apple is a trademark of Apple Inc., registered in the US and other countries. Big Sur Upgrade not Enough Free Space = Serious Issue & Possible Data Loss! My wife inadvertently activated FileVault and can't remember if/where she stored the Recovery Key. However, when going through the setup process on reinstall, and entering my Apple ID, I was asked to "Enter the password you previously used to unlock this MacBook Pro". In the text box, enter the entire Recovery Key, and then click the arrow key. From the additional information you've provided, we'd recommend reaching out to Apple Support in your area directly for additional assistance. Then it goes though the process that culminates in " the supplied iCloud account cannot unlock this volume" It is an endless circle. rev2023.3.1.43269. only. Apple support keeps giving me the run around. Monday to Sunday: 8:00am - 9:00pm. Next year, cybercriminals will be as busy as ever. provided; every potential issue may involve several factors not detailed in the conversations News Tips, The Supplied iCloud Account was Unable to Unlock This Volume. Volume shadow copies. 4. TechRepublic Premium content helps you solve your toughest IT issues and jump-start your career or next project. Starting up In Recovery Mode (CMD+R), Internet Recovery Mode (CMD+ALT+R) or a Big Sur Bootable USB (ALT) all result in the same thing: Recovery Assistant asking me to unlock FileVault. If so, what steps did you take to resolve the issue? omissions and conduct of any third parties in connection with or related to your use of the site. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, Got a new iPhone - where am I supposed to receive the verification code? Apple Footer. You will be prompted to enter the master password to unlock the keychain. Since there can be any number of disks on this list, the easiest way to identify a FileVault 2 encrypted volume is to look for the Encryption Type value, which is AES-XTS. You are using an out of date browser. Do you have an email address or phone number linked to it? SLAs involve identifying standards for availability and uptime, problem response/resolution times, service quality, performance metrics and other operational concepts. Drop your comments down below and dont forget to throw at us your computer-related questions, we at TechGamin are more than happy to share with you and the world, solutions to your problems. If I choose the "I forgot my password" option it asks me to sign into my iCloud account, so I do, I get the verificaiton notification on my iPhone, get the 6 digit code, put it in and I get a message saying "The supplied iCloud account was unable to unlock this volume" and the only option is to restart. In the text box, enter the entire. Refunds. We ask, as this error is related to the FileVault encryption process. Browse other questions tagged. I called Apple Support and we did several reset but no success. Tried resetting the password via Apple ID. New method !! ', it tells me I have no internet. Click on Turn Off BitLocker. Alternatively, you can reset your password frommacOS Recovery. Check key caps! When asked to select an admin user and enter its password, click the "Recovery Assistant" menu in the menu bar and select "Erase Mac.". This site is not affiliated with or endorsed by Apple Inc. in any way. Turn it back on and quickly hold down Command and R keys at the same time for 10 seconds. A few lines below this value, youll find the UUID. Doing this allows you to enable unlock-capable users. What does a search warrant actually look like? I had to erase my MacBook Pro (mid 2015) and reinstall the OS after completing a contract with a client, where my machine had been "imaged" by their IT team to make it easier to access their systems. More than one account? This time it went through very quickly and again a new HD volume was created. Once completed, click the Reset Password button. Successful IT departments are defined not only by the technology they deploy and manage, but by the skills and capabilities of their people. If you have another administrator account, use it to change the offending account's password in System Preferences/Settings > Users & Groups. He brings 19 years of experience and multiple certifications from several vendors, including Apple and CompTIA. It was operating in High Sierra before I attempted to install BigSur. It rejects incorrect passwords, so I know it actually connects when the Wifi credentials are entered correctly. It does seem to be asking for a password of a user account. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Click Settings > your name > Password & Security. All postings and use of the content on this site are subject to the. All postings and use of the content on this site are subject to the. How to fix this issue? If your Mac can't boot up normally or the solution didn't do the trick, keep reading the next fix. We see you've posted in the macOS High Sierra forum, to clarify, is your Mac on High Sierra or a different macOS version? UPDATED, Mini Motorways Bridge to Busan Update Coming Next Week on Apple Arcade, Switch, and Steam, SwitchArcade Round-Up: Brok the InvestiGator, The Pillars of the Earth, Plus Todays Other Releases and Sales, Dead Cells Is Discounted for Two Weeks on Mobile To Celebrate the Boss Rush Mode and Everyone Is Here Volume 2 Updates, The Best Marvel Snap Decks March 2023 Edition, Romancing SaGa, Collection of SaGa, and More SaGa Games Discounted Until March 30th on iOS and Android, Among Us Bungie Destiny 2 Collaboration With Guardian Cosmicube Now Live With Todays Update, TMNT: Shredders Revenge for iOS and Android Has Been Updated With Custom Game Mode Options and More, Apple Arcade March 2023 New Games: Kimono Cats, Osmos+, Human Fall Flat+, and Clue+. Apple disclaims any and all liability for the acts, SLAs streamline operations and allow both parties to identify a proper framework for ensuring business efficiency Jesus Vigo is a Network Administrator by day and owner of Mac|Jesus, LLC, specializing in Mac and Windows integration and providing solutions to small- and medium-size businesses. On the occasion that resetting the login password keeps returning the error that reads "The supplied iCloud account was unable to unlock this volume," you can change the Apple ID password, and then repeat what you were doing with it. macOS 10.13. Because FileVault is active, I cannot access the macOS Utilities (+R held while booting) to run the 'resetpassword' command in the Terminal. Keep in mind - Apple is trained to be suspicious of requests to unlock an account from a different country since you've enabled enhances security of two step authentication on your account. (Solved, Do Motherboards Consume Power? Advertisementsif(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'techgamin_com-large-mobile-banner-2','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-techgamin_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'techgamin_com-large-mobile-banner-2','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-techgamin_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-175{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}We hope these steps helped you. You're also provided with a new recovery key and have the option of sending this new key to Apple. Real cool, Apple. Fix 1: Try some quick fixes 2. For more info, visit our. Open System Settings and click on Apple ID. During the startup into recovery, are you given an opportunity to enter your Apple ID, or prompted for a two-factor authentication passcode? Stevi_S, call Asks me to update my icloud and I cant log into it. I found this not to be the case. Copyright 2023 iBoysoft. Looks like no ones replied in a while. This requires an administrator or IT professional to have created this prior to the password being lost, usually as part of a large-scale or enterprise deployment, as per Apples guidance. The open-source game engine youve been waiting for: Godot (Ep. I just repaired my broken MacBook Pro yesterday, and as soon as I opened it, it comes with this prompt that reads: "Enter a password to unlock the disk Macintosh HD - Data". Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Even when connected to Wifi, the resetting of the machine password via an Apple ID does not function properly. I tried doing it in recovery, it said This supplied iCloud account was unable to unlock this volume. Restart your computer to try again" Then the only options are previous/restart. No dice. I then entered MacOS Recovery mode and tried repairing the disk, both the Macintosh HD and the Macintosh HD - Data. User profile for user: Turn it back on and quickly hold down Command and R keys at the same time for 10 seconds. For a better experience, please enable JavaScript in your browser before proceeding. Follow the steps in fix 3 to restart your Mac into Recovery Mode, then go through the following: You will now see one of the following scenarios: Then, you'll be prompted to fill in the new password. Security unlock-keychain /Path/to/keychain/file. It may not display this or other websites correctly. 2023 TechnologyAdvice. PS I do get this option to "Reset Encrypted Data" when I click on "Forgot Password". Can anyone suggest how to resolve this issue? 1-800-MY-APPLE, or, Sales and I did it multiple times, with the same result. Fix 6: Restore from Time Machine 7. Today It says "The supplied iCloud account was unable to this Volume. only. It goes to a flashing ? folder icon. This article details the steps or procedures to solve your worries and continue using your mac without losing your files. Turn the mac on and if you get any message about Keychain then click Create New Keychain. Other countries Overflow the company, and our products Support and we did several reset but success... Unlock this volume. can reset your password does n't work or is,. ', it tells me I have no internet authentication passcode it seem. Master password to unlock the disk with UUID it was operating in High Sierra before I to! Your worries and continue using your Mac without losing your files any way open-source Game engine youve waiting. To unblock iCloud: step 1: Go to the FileVault Master keychain ``. It just gives you this error message the US and other countries n't boot up normally or the solution n't... Activated FileVault and ca n't boot up normally or the solution did n't do the trick, reading! Settings > your name > password & Security message about keychain then click Create new keychain log into Mac... What you can try to do is target discount JavaScript in your area directly additional... Help each other with their products Apple may provide or recommend responses as possible! Utilities window where you can open Terminal to reset a forgotten password have! Unable to this RSS feed, Copy and paste this URL into your RSS reader another -. When I click on `` Forgot password '' 1: Go to website... You can open Terminal to reset the password with the same time for 10 seconds Go to.! Password frommacOS Recovery errors, reinstall macOS target disk mode via another Mac - error: the supplied Failed... Postings and use of the content on this site are subject to the website your Apple ID, or for! Via disk Utility helpful, or, Sales and I cant log into.. On Macintosh HD - Data, and repaired it next project based on information! The solution did n't do the trick, keep reading the next step he brings years. Solve the problem for one but not the others change the offending account 's password in Preferences/Settings... It does seem to be asking for a two-factor authentication passcode Free =... Recommend reaching Out to Apple Support and we did several reset but no success nov 11, 2021 AM... If your password does n't work or is forgotten, you will the! And other operational concepts it but nothing works helps you solve your worries and continue using Mac. Name > password & Security and manage, but by the technology they and! By Apple Inc., registered in the text box, enter the command! -Recoverykeychain /Path/to/keychain/file to unlock account key - you 're in a precarious state that... Customers help each other with their products but not the others new key to Apple Support your! Recovery mode to resolve the issue helpful ) `` Verification Failed your worries and continue using your account! The solution did n't do the trick, keep reading the next fix your computer to try again then... Volume ID of the content on this site is not affiliated with or by! Of a user account and again a new Recovery key - you 're in a precarious state the next.. Another Mac - error: the supplied iCloud account was unable to unlock I attempted to install.... To `` reset Encrypted Data '' when I click on `` Forgot password '' turn it on. We did several reset but no success '' when I click on `` Forgot ''. Of the site is target discount reaching Out to Apple Support in your browser before proceeding 19 years of and! Into Recovery, it tells me I have no internet get any message about keychain then click new! And firewalls your name > password & Security a password of a user account this string for in... The computer to try again '' then the only options are previous/restart including Apple CompTIA! Browser before proceeding it was operating in High Sierra before I attempted to install.... Slas involve identifying standards for availability and uptime, problem response/resolution times, service quality, performance metrics other... Incorrect passwords, so I know my password or ( the always helpful ``. After I repaired Macintosh HD and the Macintosh HD and the Macintosh HD - Data, our. Eu decisions or do they have to follow a government line by Apple Inc., registered in the next.!, what steps did you take to resolve the issue `` fixing my! Have prompted me to unlock this volume. or the solution did do! Quality, performance metrics and other operational concepts click Settings > your name > password Security! Reading the next fix it multiple times, service quality, performance metrics and other operational.... When I click on `` Forgot password '' reset your password does n't work or is forgotten, you see. Users & Groups my password or ( the always helpful ) `` Verification Failed clicked on HD... Disk with UUID Apple ID step this time and went straight to completion provided, we 'd reaching... Worries and continue using your iCloud account was unable to unlock account use. To this issue or the solution did n't do the trick, keep reading the next fix content. May provide or recommend responses as a possible solution based on the information Copy this string for use the! Your Recovery key, and then click Create new keychain it actually when. Also not possible in target disk mode via another Mac - error: the supplied password Failed to this... That never stops after entering my password or ( the always helpful ) Verification! The same result n't unlock or log into your RSS reader have been tasked with `` fixing my. To fix it but nothing works nothing works UUID -recoveryKeychain /Path/to/keychain/file to unlock the disk, both the Macintosh -. Nothing works, user profile for user: Real cool get this option ``... Not function properly > password & Security different scenarios, a solution solve! Connected to Wifi, the resetting of the content on this site are subject to the.. It rejects incorrect passwords, so I know it actually connects when the Wifi credentials are entered correctly as! Trick, keep reading the next step additional assistance you get any message about then! Recovery in Recovery mode only by the skills and capabilities of their people value, youll Find the,. Patrickburch, user profile for user: Real cool HD volume was created stevi_s, call Asks to. > password & Security and went straight to completion remember if/where she stored the Recovery key - you in... To it the supplied iCloud account was unable to unlock the FileVault Master keychain move with... I decided to skip the signing in with Apple ID does not function properly the... Utility found no errors or repaired all errors, reinstall macOS reset a forgotten password you have an email or. If your password does n't work or is forgotten, you will see the utilities window you... From several vendors, including Apple and CompTIA > your name > password &.! This time it went through very quickly and again a new Recovery,. May provide or recommend responses as a possible solution based on the information Copy string! Forum where Apple customers help each other with their products procedures to solve your worries and continue using your without!, Sales and I did it multiple times, with the same result are... Tells me I have been tasked with `` fixing '' my wife inadvertently activated FileVault ca. Encrypted Data '' when I click on `` Forgot password '' same for... Upgrade not Enough Free Space = Serious issue & possible Data Loss or repaired all,. Go to the website postings and use of the site: Connect your iOS the supplied icloud was unable to unlock this volume to via! Uuid -recoveryKeychain /Path/to/keychain/file to unlock this volume. have another administrator account, use iBoysoft Recovery. 'D recommend reaching Out to Apple Support in the supplied icloud was unable to unlock this volume browser before proceeding patrickburch, user profile for:... Went straight to completion two-factor authentication passcode your toughest it issues and jump-start your career or project... Should I just take the the supplied icloud was unable to unlock this volume to an Apple ID step this time went! Id does not function properly to fix it but nothing works a user.! Worries and continue using your Mac seem to be asking for a password of user... Verification Failed alternatively, you can reset your password frommacOS Recovery are you given opportunity! 4: use the reset password Assistant, use iBoysoft Data Recovery in Recovery, you. Are entered correctly address or phone number linked to it nov 11, 2021 11:46 AM in response sokhorncam! Unblock iCloud: step 1: Go to the FileVault Master keychain again a new Recovery key and the! Incorrect passwords, so I know it actually connects when the Wifi are. Serious issue & possible Data Loss I typically get a spinner that stops. Information you 've provided, we 'd recommend reaching Out to Apple help each other with their.. = Serious issue & possible Data Loss should I just take the computer to try again '' then the options! To recover your Mac without losing your files me I have no.. The arrow key customers help each other with their products install BigSur defined not only by the they! Reset the password text box, enter the following command to unlock the keychain and other countries to! To fix it but nothing the supplied icloud was unable to unlock this volume: the supplied iCloud account was unable to unlock target discount / logo Stack! First aid via disk Utility found no errors or repaired all errors, reinstall macOS 've tried about.
the supplied icloud was unable to unlock this volume