The bar code for scanning the receipt is what was fading. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. ROSS IS AWESOME! I have worked in the retail industry and know a bit about returns for many stores. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. Get it together Ross. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? You can do the contactless payment options as well for more safety. We returned a shoe rack that cost $24.99. i also have my receipt but dated back from 2019. This, too, must be new policy. I would rather pay more for a better quality item that would be returnable. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. In addition, they required me to Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. So please be considerate when it comes to returns or exchanges. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! You can exchange your returns for anything in the store, even if it's not the same type of product. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. I want to return it, but I do not have the receipt. 12/10/2021. Ross Algiers. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. You lost a good paying customer! I understand if I was returning for any other reason, but we are talking about a defective product and one day off. Is this At Ross, we recognize and appreciate that our Associates play essential roles in delivering great value to our Customers. Ask me why I do not know, that is a corporate question. What a scam horrible service. She then asked me if I understood what she was saying ( as if I was stupid). Consider what matters most when you create a retirement bucket list, for instance, or learn more about available senior discounts by subscribing to retirement magazines. The fees for the advice of an attorney should not be compared to the fees of do-it-yourself online
The 1-800 number was to customer service. I go back to shopping and when I check out, it's with one of the people that helped with my return. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! Will Ross refund my money for this without the tag and it on the receipt? our other articles on return policy. After locating your nearest Ross store, pay a visit to that store. Follow the below-mentioned step-wise guide to make a successful return. Worst return policy ever! I had to argue with store clerk. A couple days later I checked my credit card and did not see the credit on my account. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. The opposite is also true though: if you find something you love, dont assume itll be there tomorrow! I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. The beginning of this clip features two back-to-back promo clips. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. Layton - you've lost my business. general surgery curriculum; what does bubba mean in italian We consider individuals for employment or promotion according to their skills, abilities and experience. Don't shop at Ross if you don't like it! I do a lot of shopping at Rossor at least I used to. A purchase is a purchase! Today I return a pair of shoes that I purchased for my 93 yr old mother. I had save my receipt I waited for the longest time on line. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. 7. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. Most stores give cash back if a debit card was used. Idiots who remove Roald Dahl's darkness are just utter Wonkas,WHAT a trogglehumper1: the ucky-mucky2, bopmuggered3, crodsquinkled4 beginning of the end for literature. What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). As a Ross employee I'll clarify some of these incidents for you. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. They will get the message and trust me things will change. Am I able to return/exchange these items? I am sorry to say that I have to disagree to this policy. The store executives will help you with your return or exchange. Or something like that. This could be your state photo id, drivers license, passport, or military id. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. I bought earbuds there and one side doesn't work quite right do you guys do returns for electronics I couldn't find a section on electronics on your website. You will find a customer support desk in the store, they will help you in processing your return. Although I saw the 14.99 shorts, mine came up as clearance to .49. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. We're hiring this season! I tried to return items bought for my daughters room makeover. We have no say over this process. We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. Learn about Ross Stores Bereavement Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. They told me that I had to wait 48 hours, so that no identification would be asked? Being mean and nasty to Ross employees does not mean you will get what you expect either. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! Just BAD business ! i did not have time to stand in line twice. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. This not common practice in all orher department stores. Ethical business practices play a critical role in how we operate with integrity and transparency. Tshirtfest From shop Tshirtfest. - aren't your clerks supposed to ask. If new promotions or store hours are announced, theyll also announce them on this page, so its worth perusing before you head out to shop. As far as shopping in Ross, I have never had an issue with a return. Pleasesave yourself a hassle and refuse to shop there! When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. I was told by wiman in returns that once you remove the tags they cannot take back. Zachariah Herman. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. Bought a jewelry item and was trying to return it. That's not my job." What an asshole. The refund will be initiated only if approved by their. I bought a pair of sandals and did not try them on u til I got home. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. I'm done with Ross. . If the tags are off and you don't have your receipt your damn problem. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. I have returned items before, with the receipts, and have had no problems. show ID when I used the store credit. Ros store is rubbish. The customers can request a return within 30 days. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. I don't bring worn and damage clothing and I always keep my receipt with me. Related: If combing through return policy fine . Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. This is silly. It was purchased on 12/24 and returned on 12/26. You have 30 days to return items, according to the Ross return policy. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? At the end of the day the Manager nor her team cared. 14. I tried pulling it to get the teeth fastened at the base, but it didn't come down. Get help with out-of-pocket costs that often arise when you have a covered accident such as a fracture, dislocation, or laceration. I'm so hurt and sad by this! Mercer Health and Benefits Administration LLC, In CA d/b/a Mercer Health and Benefits Insurance Services LLC. Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. I was little surprised. I think it would be better if we could return the items. I bought underwear from Ross that turned out to be too big. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. They will not provide returns/refunds if youve already opened the software. The first purchase, I used a store Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. 5 items, I paid no lower than $25 a piece. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I had this kind of incident happen to me two other times at another Ross location. It says nothing seven days. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. Really the worst experience ever! I was reading some of the other post and just would like to comment on some of them as far as returns. Ffoo! Once again once you open the fragrance or perfume it is considered altered. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. Plus, it's an item that would be put back on the shelf and resold. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. Laura Leavitt, MA in Rhetoric and Composition. Bag was extremely heavy. The female security was also smirking which was really rude. this is of course when you have your receiptwhat is Ross's return policy? ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. He never left the store with it. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. (This is to prevent theft and fraud.) And it is by far the most horrible shopping experience I have ever endured. Than you for listening. Save my name, email, and website in this browser for the next time I comment. Welcome to ROSS Contracting's employee intranet. When I got home, he tried them on and it was too big. What is going on. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? will be: "it's because of dishonest people". Glassdoor is your resource for information about the Bereavement Leave benefits at Ross Stores. Oakland, CA. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. The tags are still on and everything. I always plan on a store credit when I return items. RIDICULOUS!! You do not even have your receipt and they are already screaming "Next!" The people waiting behind me where not happy as well. Not with jewelry item but clothing items. i have my receipt for 2 handbags, brand new condition still w/tags on. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. They refused to return my item due to the descriptions on receipt and tag not matching. Tj max&Marshall's will be around. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". Now I'm angry why did she lie to me. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. Get started with your Free Employer Profile. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? What can I do? They had the same shoes for $50, I paid $34 because the tag said ladies shoes. I have never heard of this. Please be patient as we are currently upgrading our system and some features might be unavailable. Ross has the WORST return policy. 1: Asking for an ID. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. I'm done. It's funny a lot of people, don't read the back of the receipt! advice. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! This is not a responsible and honest store. I do not like the shoes, they do not fit; even though it says 51/2. Just take your product in its original condition back to your local. I wouldn't want to waste my money if they are just going to give me a broke earbuds. If Ross offered clothing rentals you'd have no problem, but it doesn't. subject to our Terms of Use. The consent submitted will only be used for data processing originating from this website. Keep in mind.l, by store policy the limit is $50 without a receipt. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . I shop at several Ross stores around my region. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. If you do not have the tags, it may be hard for us the verify the item on the receipt. I should have been allowed to exchange at face value. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. That is not counting that carrying out violence will often damage your body because you will end up a victim of someone who is either fighting back or another predator. I have not had any problems returning items at Ross as long as I was within STORE policy. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). Ross Stores, Inc.'s corporate governance practices and policies have been developed in accordance with the highest standards of integrity. He only wore them for no more than 5 minutes. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. Makes me wonder why I even still shop there. How much time is taken to get the refund back? I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. You want cheap stuff but and you call them crooks but in reality its not. How can I return to ross. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. She said, "[This] store does not do that." If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . We are committed to providing an inclusive workplace where Associates can grow, succeed, and contribute to their communities. I was appalled!!! I probably wouldn't make such a fuss if it was a small dollar amount. Sales clerks are not friendly and management is generally unhelpful. The cashier took the item without any questions and made the return. I told the cashier it better not be damaged BC IT IS A GOWN! Update- I did get the refund within a day or two of posting this, thank God. Even though I was a wee bit reluctant, my mother convinced me to buy the purse. Note: Pack your product properly with all the components that originally came with the product. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). Opening an online store is the part of ROSS DRESS FOR LESS's business strategy, where it reaches its customers and offers the best of its designers. By using the Site, you agree to the terms and conditions of this Policy. She didn't care that there was ta long line of customers waiting to pay. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. They asked for my DL and then told me the refund would be store credit without the receipt. Are you open yet! You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. One I had the receipt for and the second pair I did not. I believe you liked the article and found what you were looking for. Plans have been submitted for giant letters spelling . Thats yes for less! Therefore, the cashier deducted $24.99 from 60.92. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. To Purchase!!! We were very loyal Ross customers but no more. I keep all my receipts and take them back within the 30 days allowed. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. Parent, parents-in-law, step-parent, foster parent, legal guardian. Bereavement is the period of grief and mourning after a death of a loved one. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? Why is it if you purchase items using a debit card you cannot get cash back on returns? I shop at Ross almost twice a week. Enough said. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. It's not impractical for Ross to require receipts for certain purchases. WHAT A SCAM!!! Yes,all that without a receipt, it is just a matter of time. In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this, Nicely organized and huge selection, especially when compared to. nvidia ethical issues. This summary explains how grief, mourning, and bereavement . Over a 2 day period, I visited 3 different Ross stores in order to purchase four Instead, I shop enough and keep 95% or more of the things I buy. (No tax return so far) The tax here is 9.000 percent. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. Other stores with very competitive prices that don't give you a hassle for 5 days. How long does it take? I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. I paid $21.99 ($24.10 with tax) in cash. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. 2023 Ross Stores, Inc. All rights reserved. I have been waiting 10 minutes and she just walked in. Work where you love to shop! A receipt is the prime proof of purchase at Ross. You paid using a debit card, so it has to go back onto the debit card. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. 2y. I had a valid receipt to return paints that I worn once then washed. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. I have been shopping at Ross since I was 18. I asked. I walked back home with shoes no one can wear amd out of $49.