Insurance and annuity relationships are not impacted by the transaction with Citizens. What can you tell me about HSBC Bank Wealth Centers? If you are located in the United States or Canada and you wish to proceed with adding a joint account holder to a checking or savings account, you may do so by calling 1.800.975.4722. We appreciate you taking the time to give us feedback. .cookie-notification--external .cookie-notification__inner .cookie-notification__body{ padding-left:5px; } You need the sort code and account number to set these up. ATMs are available at HSBC Wealth Centers. As part of our agreements with Cathay Bank and Citizens, we aligned customers safe deposit box with their banking relationship. The account will no longer have a Penalty APR. Premier, Jade and Private Banking clients who will remain with HSBC have transitioned to one of the new 22 HSBC Bank Wealth Centers. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. Find the latest media releases, HSBC news, speeches and award wins. What should I do if I have additional questions? You can also chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App, Monday through Sunday 7am 12am ET. For now, HSBC continues to service the transferring accounts. Learn what these transactions mean for our customers, here and abroad. That deal will. You can visit the PF|CP Coming Soon page now by going to. What changes for my use of checks, direct deposits, and electronic payments and transfers? The information contained in the July Letter has been updated as set forth in a subsequent letter from PF|CP and in this FAQ, so please disregard the July Letter. Citizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $187.2 billion in assets as of March 31, 2021. HSBC said 81 of the affected branches are within one mile of a Post Office, where customers can carry out day-to-day transactions. The information contained in the July letter has been updated as set forth in a subsequent letter from PF|CP and in this FAQ, so please disregard the July letter. Yes, if you have an existing introductory rate offer still available to you and in effect under the terms of your HSBC account at the time of the transfer, it will remain in effect for the balance of the original term of the original offer. The $6 billion in deposits there would be good enough to rank Citizens No. "They are good businesses, but we lacked the scale to compete," Quinn said in a statement regarding the sale. This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens. Member FDIC. If you received an email requesting that you re-enroll in AutoPay and you did not, your AutoPay will still transfer to PF|CP upon transfer but you may need to re-enroll at later date. HSBC Bank is starting to focus on serving wealthier customers. Morgan Stanley & Co., LLC served as financial advisor and Debevoise & Plimpton LLP served as legal counsel to Citizens. HSBC Bank USA, N.A. Your HSBC ATM/debit card and transitioned credit cards are deactivated. The London-based bank said it would sell its banking operations for the mass market and small businesses on the East Coast to Citizens Bank, part of Citizens Financial Group, and sell its West Coast retail operations to California's Cathay Bank. Under the agreement, the parent company to Citizens Bank. HSBC Commercial Banking customers who utilized Night Drop have been notified and can contact their Relationship Manager or branch team to learn about steps to take to continue Night Drops. For questions about HSBC Securities (USA) Inc. accounts, including IRA brokerage accounts, call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. 6 p.m. HSBC Bank revised FD rates 2022. We continue to provide banking services including credit cards to wholesale banking (commercial and institutional) clients, and as part of the Premier, Jade and Private Banking propositions. 1.5%. HSBC and PF|CP are working together closely to make this transition as easy as possible. A presentation providing additional information on the transaction is available at https://investor.citizensbank.com/about-us/investor-relations/events-and-presentations/2021.aspx, Cautionary Statement About Forward-Looking Statements. It took full ownership of the Buffalo, NY-based lender seven years later. Please contact that financial services provider and provide your PF|CP account information. Will I have access to historical statements in PF|CP online banking when my account is transferred? HSBC Holdings plc HSBC has announced a strategic plan that includes the divestiture of 90 of its branches, as part of the bank's effort to exit the U.S. retail banking business. 1Data rate charges from your service provider may apply. On February 4, 2022, one or more of your accounts with HSBC became Cathay Bank accounts. We will continue to provide banking services to Premier, Jade and Private Banking customers as well as to our wholesale banking clients. The bank bought boutique firms JMP Group and DH. Once you do so, continue by following the on-screen instructions. Citizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $187 billion in assets as of September 30, 2021. Im enrolled in a bill payment program to pay my HSBC account with a non-HSBC financial services provider. Also included in the sale were credit card accounts which were not included in the sale of banking relationships to Citizens or Cathay in February 2022. Limit. If only some of your accounts were transferred, those accounts have been moved from HSBC. 2022 HSBC Bank USA, N.A. Theyll be there to serve your financial needs, working with you to make connections to the right resources here in the U.S. and around the world. HSBC uses cookies to give you the best possible experience on our websites. Our HSBC Wealth Services Desk contact information is noted below. Weve increased transaction limits for our Premier, Jade and Private Bank clients for: Mobile Check Deposit up to $25,000 daily and $50,000 monthly, ATM withdrawal and Point of Sale up to $5,000 and $15,000 respectively. *Other payments are payments to your own accounts held with other banks, and to family, friends or organisations not in our payee look-up or standard list on online banking. For any recurring charges such as subscriptions, gym memberships, utilities, etc., please contact those merchants starting September 17, 2022, and provide your PF|CP account information. British bank HSBC Holdings PLC announced Wednesday that it will sell most of its retail locations across the U.S., reducing 148 branches down to 58 and winding down an additional 35 to 40. I think Premier and Jade customers will stay with HSBC. If you are enrolled in a program that offers rewards and your account is open and in good standing: Your earn rate will remain the same or will improve, depending upon the program in which you are enrolled. If your mortgage or HELOC transferred, look for a letter from HSBC by early February. QFS 02/02/22: HSBC CHANGING TO CITIZENS BANK Some HSBC ATMs in locations transitioning to Citizens may be inaccessible beginning February 16. Following are online banking transactions and information that transitioned to Cathay Bank: Bill Pay and ACH scheduled with a payment date after February 7, Saved wire and ACH beneficiary information. Further, the. You can begin using your PF|CP credit card as soon as its activated. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. HSBC Global Money Account is a prepaid, multi-currency account available on our the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account. We caution you, therefore, against relying on any of these forward-looking statements. HSBC Branches Transitioning to Citizens | Citizens Resource Center Home Transition Status New Citizens Branches View all 1,000+ Citizens branches The following HSBC locations are now Citizens Locations with a * offer safe deposit box services New York New Jersey Pennsylvania Washington, DC Maryland Virginia Florida It opened in 1986. **The company must appear in our payee look-up or standard . Support this work for $1 a month. I am currently enrolled in a hardship program. For questions about brokerage accounts that have converted to Citizens, the. The updated policy will support the transition towards a net zero future by 2050 or sooner. Beginning September 17, 2022, mail payments to PF|CP, PO Box 650726, Dallas, TX 75265-0726. HSBC, the biggest of Hong Kong's three currency-issuing banks, said on Thursday it will exit its mass-market retail business in the United States and focus on serving wealthy clients and international companies there as part of the 156-year-old lender's latest revamp under CEO Noel Quinn. To renew our emphasis on international wealth management from globally mobile and affluent individuals, HSBC Bank Wealth Centers will be designed to provide banking and wealth services to our. With assets of US$2,959bn at 31 March 2021, HSBC is one of the worlds largest banking and financial services organisations. HSBC is uniquely positioned to capture more of this US$5 trillion market. Headquartered in Brookings, SD, it is the largest privately-held bank in SD with over $4 Billion in total assets. Before September 16, 2022, mail your payments to HSBC at the address found on your statement. Citizens Financial will add $9.2 billion in deposits and $2.2 billion in outstanding loans once the deal closes in the first quarter of 2022. I have accounts that are part of the agreement with Citizens or Cathay Bank. HSBC will forward any checks presented to Cathay Bank until May 5, 2022. Following are transactions and information that did not transition to Citizens: One-time future dated payments set up through the branch or contact center with a payment date after February 17 to personal Credit Cards, Select Line of Credit or Personal Loan accounts. Citizens will pick up nearly 800,000 former HSBC customers, increasing its existing portfolio of 6.6 million by 21%. You will continue to receive monthly billing statements from PF|CP until your balance is paid in full. Neither HSBC Bank USA, N.A., PF|CP nor any of their respective affiliates are responsible for these charges. PF|CP has mailed letters to these accounts, notifying of the change. I didnt find PF|CP when I did an Internet search. Citizens Financial Group, Inc. (NYSE: CFG or Citizens) today announced that Citizens Bank, N.A. We will wind down the residual branches, between 35-40, not subject to sale or repurposing. Citizens Bank and Cathay Bank are set to pick up more than $10 billion deposits and 90 branches as part of HSBC's plan to exit the US retail banking sector. With Online Banking and the Mobile app, you can: Deposit checks using the mobile app ; View your account balance ; Reset your password ; Transfer funds between accounts ; Change your phone number; Stop payments; Re-order checks; Order/view statements In February 2022, HSBC Bank USA, N.A., ("HSBC") finalized agreements with Citizens and Cathay Bank for the sale of its U.S. mass market retail banking businesses. Yes, you will be assigned a replacement account number. Citizens Financial Group, Inc. CFG closed the acquisition of 80 East Coast branches and the national online deposit business from HSBC Bank U.S.A., N.A. Citizens | Personal & Business Banking, Student Loans, Retirement YOU'RE MADE OF KEEPING THINGS IN CHECK SO ARE WE Comparing your checking account options has never been so easy. HSBC said it does not expect to have a "significant gain or loss" on the sales. Will I continue to receive paperless statements? As part of the service, we'll transfer all your payment mandates (like Direct Debits and your salary) over to your new HSBC account. 25,000 per beneficiary, per account, per day. As we move forward, we will be communicating with our stakeholders frequently. Green Savings: Citizens Bank gives you the first four months free of charge when you open this savings account. PROVIDENCE, R.I.-- ( BUSINESS WIRE )--Citizens Financial Group, Inc. (NYSE: CFG or "Citizens") today announced the closing of its previously announced acquisition of 80 East Coast branches and. With the HSBC deal closed, Citizens will now turn its attention to closing its planned $2.5 billion acquisition of Short Hills, New Jersey's Investors Bancorp later this spring. Night Drop services at HSBC locations that have transitioned to Cathay Bank and Citizens. That same month, the bank announced that it would hire 5,000 wealth planners and invest US$6 billion in its latest pivot to Asia, which includes relocating several of its global business leaders. Redemption options if your account is open and in good standing will be modified as follows: Direct Deposit into an HSBC checking/savings account will no longer be available. Community Reinvestment Act and HSBC Community Development, Citizens Information for International Customers. Weve made some exciting enhancements to help you make your day to day banking better. +1 646 939 6998 The 80 branch purchase includes 66 locations in the New York City Metro area, 9 locations in the Mid-Atlantic/Washington D.C. area, and 5 locations in Southeast Florida. Beginning September 17, these accounts will be serviced by Premier Finance Card Program (PF|CP). Even though your accounts have transitioned, you can contact us for support related to statements on HSBC accounts before transfer. On the other hand, senior citizens can earn up to 7.5 percent interest. Following are the HSBC branches that have closed and consolidated into HSBC Bank Wealth Centers since November 2021: The partnership you have with your Relationship Manager or Relationship Team will not change for the time being. Photo: Georgina Lee alt=Cathay Bank's branch in Hong Kong on May 27. HSBC said it would retain a small network of about 20 to 25 brick-and-mortar locations, which will be repurposed into wealth centres to service affluent and high-net-worth international customers. It also plans to wind down around 35 . Until September 17, 2022, please contact HSBC. If your account is being transferred, youll see a message at the top of the account page indicating that later this year one or more of your HSBC credit card accounts will be transitioned to PF|CP, issued by First Bank & Trust. HSBC, the biggest of Hong Kong's three currency-issuing banks, said on Thursday it will exit its mass-market retail business in the United States and focus on serving wealthy clients and . HBUS will retain a small network of physical locations in existing markets which will be repurposed into 20-25 international wealth centres to serve our core international customer base of c.300k affluent and high net worth customers (out of a historical base of c.1.4m). Its US Wealth and Personal Banking segment - formerly its retail and wealth management business - reported its first pre-tax profit in 14 quarters in the first quarter of this year. Citizens Bank still expects the deal to close early in the second quarter. Will my Personal Identification Number (PIN) change? on Feb 18. Learn what the transfer of certain HSBC credit card accounts means for our customers, here and abroad. Lloyds Banking Group has also confirmed that it will proceed with the closure of 56 branches this year - across its Lloyds, Halifax and Bank of Scotland brands - a move which it had paused . We expanded our ATM network to include 43,000 additional surcharge-free ATMs in the US and 55,000+ worldwide. They can contact their Relationship Manager for more information. Where can I find more information about other Citizens locations? Please stop using it at that time. Insurance and annuity relationships are not impacted by the transaction with Cathay Bank. HSBC Bank USA, N.A. How will these agreements affect business accounts? South China Morning Post Publishers Ltd. All rights reserved. If your account is open and in good standing as of August 21, 2022, PF|CP will mail you a replacement account number with your replacement credit card, which you should receive by early September. "There is a role for an international bank, particularly one that is capable of bridging the East and the West.". PROVIDENCE, R.I.--(BUSINESS WIRE)-- Will I be charged foreign transaction fees on my PF|CP account? We are here to help after February 4 when one or more of your accounts have transferred to Cathay Bank. The deal comes with $9 billion in deposits and $2.2. If you prefer, you can give us a call at 1.800.975.4722 Monday through Sunday 7am - 12am ET. It will continue to serve more affluent and wealthy international customers in the US, as well as companies with large international businesses. In preparation for a smooth transition of one or more of your accounts to Citizens, we changed your account statement format from a combined statement to individual statements for each account. Citizens Bank is a brand name of Citizens Bank, N.A. Which HSBC credit cards are part of the sale? Representatives are available 8:30am-4:15pm ET Monday through Friday. Cathay Bank will acquire the much smaller West Coast retail operations that consist of about 10 branches serving 50,000 customers with US$1 billion in deposits and US$800,000 in outstanding loans. Which HSBC locations transitioned to Cathay Bank? . Which accounts transitioned? Business banking relationships also transferred to Citizens. Citizens Bank has entered into an agreement to purchase the East Coast domestic mass market and retail business banking businesses as well as the online bank portfolio, including 80 branches and approximately 800,000 customer relationships with c. US$9.2bn in deposits and US$2.2bn of outstanding loans as at 31 March 2021. Some investors argued last year that the lender should leave the US entirely after the bank found itself embroiled in rising Sino-US tensions, particularly after its top executive in Asia publicly supported a controversial national security law enacted by Beijing for Hong Kong last year. What changes for my ATM/debit and credit cards? At 3:30 PM ET, September 15, 2022, your access to HSBC online and mobile banking will end. When should I stop using my HSBC credit card? First, Lindsey at the Citizens Bank in Hope RI answers phone, then if she can't address your question, disconnects call and does not answer phone all day . HSBC, Citizens and Cathay Bank have been in touch with these small business customers with information about the transition. Combined, those businesses held US$10.2 billion in deposits and US$3 billion in outstanding loans as of March 31. No, your PF|CP account will not charge this fee. First in May, Citizens announced plans to acquire much of HSBC's US business, including 80 branches on the East Coast and all of the British bank's US online franchise. When did I become a customer of Cathay Bank? HSBC CEO Noel Quinn Photo: AFP/HSBC alt=HSBC CEO Noel Quinn Photo: AFP/HSBC. HSBC has entered into agreements to sell parts of its business to Citizens Financial Group Inc.'s Citizens Bank and Cathay General Bancorp's Cathay Bank. Beginning August 26, 2022, PF|CP will be mailing replacement credit cards with a replacement account number to accounts open and in good standing as of August 21, 2022. "Our continued presence in the US is key to our international network and an important contributor to our growth plans.". Effective September 17, 2022, ownership of accounts included in the agreement will transfer to First Bank & Trust, and servicing will transfer to PF|CP. Aug 11, 2011 Updated Feb 23, 2021. Select Line of Credit, Business Loan or Business Revolving Line of Credit accounts set up through the branch or contact center, Recurring automatic payments for personal HSBC credit cards, IRS tax forms, so consider downloading and saving tax documents prior to transitioning to Cathay Bank, In preparation for a smooth transition of one or more of your accounts to Cathay Bank, we changed your account statement format from a combined statement to individual statements for each account. And any payments sent to your old account will be automatically redirected to your new one. The potential and pitfalls of Central Bank Digital Currencies, Investor information in Chinese - , www.about.us.hsbc.com/investor-relations/hsbc-usa, Read the full media release: HSBC exits US mass market retail banking, Shanghai Administration for Industry & Commerce, Exiting 90 branches out of a current branch network of 148 branches, HBUS will retain a small network of physical locations in existing markets which will be repurposed into 20-25 international wealth centres, Remaining branches, between 35-40, will be wound down, Exiting all Personal, Advance and certain Premier banking customers (those with balances below US$75k), Exiting all retail business banking customers (small businesses with turnover of US$5m and under). Before sending us your information, please read our privacy policy. Citizens Financial Group, which has been on a merger-and-acquisition streak, is set to finalize the first of two big bank transactions that have been on its plate since last year.. 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